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Hello - Does the drain pump make a humming noise? If so, you possibly have a restriction in the drain line or siphoning. Try setting the cycle to spin only and verify if water pumps out. If it does not, the unit could possibly be experiencing an issue with either the pump, door lock assembly or timer. Contact a professional to move forward accurately.
The only source for replacement parts I have been able to locate is Multisports themselves. They are located in Houston Tx. Here is a like to their contact info. Ask for parts ordering and they should be able to identify the part # you need and help you with your order.
Have a great day.
Please verify the workstation (or server) is not set to "use printer offline", I also suggest trying to ping the ip address of the printer or trying to access the webinterface of the printer by going to printers ip address in a web browser.
Please let me know if this fixes your problem or if I can be of further assistance. Thank you.