Question about Microsoft Computers & Internet

1 Answer

Microsoft windows 8 update causes all my downloaded apps to disappear as well as all my pictures, videos, and documents from my libraries

Whenever my laptop's windows updates after turning on the pc, all my downloaded apps disappear. All my personal pc settings are gone, and all my libraries are empty. My photos, etc are still in computer, just not in the libraries such as My Pictures. I have to re-download all the apps I had before. I have restored to a previous point before, getting everything back, but I know my pc isn't keeping the Windows Update when i do that. Can anyone help me with this problem?

Posted by on

  • dwest60 May 19, 2014

    Thank you! I am a Microsoft account user, so I will try to reload everything lost. It didn't reset my settings automatically. I will download 8.1 right now. Thanks!


1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

I think this is happening due to two reasons
1) Your are not using Microsoft account user and have chosen a local user.
2) possible issues with windows 8 version you have - i didn't face it for 1.5 years of Windows 8 which i had.
1) Use Microsoft account - they can keep all your apps in onedrive - so this gets automatically downloaded everytime.

2) Try to update to Windows 8.1 version - which is way better than Windows 8.

Hope this helps.

Posted on May 18, 2014

  • dwest60 May 19, 2014

    Thanks! I have put some things on Sky Drive but not all. will work on that now. and will download 8.1 asap. I am a Microsoft user, but hadn't gotten all my pics & videos to Skydrive, though I do have them on an sd card. and they are still in computer in a different file, just have to retrieve and copy them all to My Pics, My Videos, etc. Thanks for your help!


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 148 Answers

SOURCE: Windows Vista Update

Then it is clear the you do not have a service pack installed. Please download service pack and install it asap.

Posted on Apr 30, 2009

  • 227 Answers

SOURCE: Windows Update

Do the updates have the same (KBxxxxxx) number or does the number change?

Posted on Apr 03, 2009

  • 156 Answers

SOURCE: My OS Windows 7 can not Update

The problem might be becoz of service pack of windows 7. Please uninstall the currently installed service-pack and then try to update Windows 7.

Its highly advisable to clean system registery using any good system registery tool like cCleaner.

Please call me for further clarification.

Zulfikar Ali

Posted on Feb 28, 2009

  • 828 Answers

SOURCE: C:\windows\system 32\mshtml.hlp missing.Tells

There is no mshtml.hlp file -
Try deleting IE's cache from Tools, Internet Options, click the Delete
Files button under Temporary Internet Files.
Go back to the site where you were saving the 'pics' from and try right
clicking them and choose 'Save Image As'.

Posted on Aug 24, 2009

  • 1 Answer

SOURCE: loading script "C:\WINDOWS\:Microsoft Office Update


Posted on Aug 01, 2012

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


The ITunesLibrary.itl cannot be read because it was created by a newer version...

1. Quit iTunes.

2. Locate your iTunes folder.

Operating System Default location of iTunes Folder
Microsoft Windows XP and 2000 Documents and Settings[your username]My DocumentsMy Music

Microsoft Windows Vista Users[your username]Music
Microsoft Windows 7 Users[your username]My Music

3. Open your iTunes folder.

4. Drag the iTunes Music Library.xml to the Desktop

5. Drag the following file from your iTunes folder to the Trash:
Microsoft Windows "iTunes Library.itl" (in versions of iTunes prior to 4.9 this was called "iTunes 4 Music Library.itl")

6. Open iTunes.
Important: Do not add any content into iTunes at this point.

7. Choose File > Library > Import Playlist.

8. Navigate to the iTunes Music Library.xml file on the Desktop.
Windows users: Click Open.

on Apr 25, 2010 | Computers & Internet


How to re-create iTunes library

Follow these steps:

1. Quit iTunes.

2. Locate your iTunes folder.

For Microsoft Windows XP and 2000 the iTunes folder is stored in

System drive\Documents and Settings\username\My Documents\My Music\

For Microsoft Windows Vista the iTunes folder is stored in

System drive\Users\username\Music\

3. Open your iTunes folder.

4. Drag the iTunes Music Library.xml to the Desktop

5. Drag the following file from your iTunes folder to the Trash:

Microsoft Windows: 'iTunes Library.itl' (in versions of iTunes prior to 4.9 this was called 'iTunes 4 Music Library.itl')

6. Open iTunes.

7. From the File menu, choose Import.

Note: Do not add any music into iTunes at this point.

8. Navigate to the iTunes Music Library.xml file on the Desktop.

9. Click Open.

After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, etc) will see your iTunes library as a new library and will completely re-sync.

on Jan 06, 2010 | Computers & Internet

1 Answer

My windows 8 app store wont stay open

Are you facing this issue after downloading a specific application? Or have you made any recent software changes into your system after which the issue started popping up? In most of the cases, Windows Store automatically notifies if there is some issue with an application and also tries to fix the same. If you have not received any such notifications, you can try running Windows Apps troubleshooter tool to identify the root cause of the issue (if you have not done this already).

To download and run the tool on your Windows 8 system, you can refer to the following Microsoft Support page:
Hope this will resolve your issue.

Jul 13, 2014 | Computers & Internet

1 Answer

Is dell inspiron 15 n series 3521 compatible with windows 8.1? if yes, how do i update ?

Yes it is just goto the app store and click on it, don't be scared, its a free update, I did this myself and don't forget to make a Microsoft account or you won't be able to do it right

Jun 06, 2014 | Dell Computers & Internet

3 Answers

How do I download what's app on an ipad

Hi, you can if you follow these instructions.
1. Download whatsapp on your itunes in your computer.
2. Locate the .ipa file by right clicking the app in itunes then select "show in finder" or if pc, "show in explorer"
3. Download ifunbox, plug ipad then select install app, then install whatsapp.
4. You will need an iphone with a freshly downloaded whatsapp
5. Enter the number you will use and then activate
6. When youre done, plug the iphone in the pc and use ifunbox again
7. Copy the documents and library folder in the whatsapp folder to your desktop
8. Unplug iphone then plug ipad
9. Overwrite the documents and library folders and then start using whatsapp in ipad
10. Im using this in my ipad air now so it works
Install WhatsApp On iPad And iPod touch Without Jailbreak VIDEO Redmond...

May 24, 2014 | iPhone Apps

1 Answer

Whenever i open my documents window explorer stops working

Run a registry cleaner and install IE updates from Microsoft.

Mar 14, 2014 | Computers & Internet

4 Answers

I installed xp on my hp a6683w and it does not have the driver for the network card. i cannot get it from hp because it was a vista machine. where can i get the driver

Most HP and Compaq computers come with full versions of Microsoft Windows preinstalled. Microsoft has an extensive library of software, drivers, and updates available for free download. HP and many of its partners work with Microsoft to provide drivers through Windows Update. Use the following steps to download drivers, software, and updates by using Windows Update:

  1. Connect to the Internet and see (in English).
  2. Follow the directions in the Windows Update page to set up Windows Update and install the software updates.
  3. Be aware of the following tips when using Windows Updates:
    • Install all critical updates first to help keep your Internet connection secure.
    • If you are looking for drivers, they can be found as optional updates from the list of available updates.
    • Due to file sizes, number of updates, and download time, use Windows Update when the computer is not being used for other activities.
For more detailed information about using Windows Update to install drivers and get updates for Windows software, see the HP Support document Updating Drivers and Software with Windows Update .
NOTE: Another great way to quickly get updated drivers from Microsoft is to open Device Manager, right-click the name of the device, and select Update Driver Software . Updating a driver from Device Manager c01162470.gif

Sep 25, 2009 | Computers & Internet

2 Answers

Can't print

if you have installed previously Microsoft Software Inventory Analyser, uninstall it, this solved my IE8 print, print preview and page setup problems,

Serkan Subasi

May 01, 2009 | Microsoft Internet Explorer 8

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

118 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2727 Answers

Piyal Perera
Piyal Perera

Level 3 Expert

528 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18392 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides