- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Typically the serial number is located on the back of the CD or DVD case, on the lower left hand section. In cases where the game was bundled by Gateway or purchased through Scholastic, the serial number may be found in one of three other locations: The inside of the case The back of the manual On a separate piece of cardboard or paper If your serial number is not printed in any of these locations, you may request a new serial number.
The following information applies to the North America territories only. Misprinted or Invalid Serial/Registration Code Replacement: If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial/registration number.
The serial/registration number is illegible or missing characters.
The serial/registration number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
A Technical Support Representative deems the serial/registration number provided with the game as invalid.
When sending a request for a replacement serial/registration number, please include the following:
Items & Information to Send
The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
Explanation of the situation
First and Last Name
Send To: Electronic Arts Warranty Department 9001 N I-35 Suite 110 Austin, TX 78753
maybe you have bought the sec hand video game, that means this game is with fake serial or write the serial carefully and without mistakes it can be valid but if its still invalid you need to back to store and ask them why the serial is not working on the game
hope youre not trying to install it using the old serial number on the sticker on your case? It should have come with a new serial number to install. You also have to have XP or Vista to perform an upgrade otherwise you need a full installation CD.