Question about Toshiba SD-3960 DVD Player
I cannot open my toshiba dvd player. it worked fine last night, but today when i tried to open it to remove the disc, it would not open.
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Posted on Jan 02, 2017
SOURCE: toshiba SD-K850 trouble
I contact Toshiba Service and they suggest to unplugg AC cord then wait for 3 minutes but this is not a real solution ("Bad" message). I already notice other Toshiba models have the same problems (SD-K750 & SD-3980), and they are replaced them because of component part failure. (my DVD is a SD-K850).
They also explain that if that process not work, I must call their
Service Dept. for more details, same phone # (1-800-631-3811).
Posted on Nov 12, 2007
SOURCE: incorrect disc and bAd
I have the same problem, reads bad, won't play, took the top of a blow on it, alot, hoping dust would come off the lens, it did. Works now, also ran a disc cleaner in to after.
Have another dvd palyer, never had that problem, Philips.
Posted on Jan 09, 2008
I was given one of these the other day. I was told the drawer wouldn't open yet the machine seemed to function fine. I removed the six screws holding the top on the box and then removed the four screws holding the drawer assembly in place. As you lift the drawer assembly out of the box, make sure you release the two pieces of black retaining tape holding the data cable to the box floor. Turn the drawer over and you will see that there is a little sideways bar mounted on the front underside of the drawer assembly. This is sticking. As you press the OPEN button, jiggle this bar and the drawer will open. You may have to manually move the drawer cogwheel a little to help free it up. Hope this helps.
Posted on Oct 07, 2008
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.
Posted on Jan 18, 2009
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