Question about HP Pavilion tx1000z Notebook

7 Answers

Touch screen stopped working

My hp pavilion tx1000 touch screen stopped working without any error message or any dysfuntionality in other parts of the tablet pc. however, my hp photosmart c4280 all-in-one printer connected to the laptop refused to scan but can print and copy. The tablet pc is running on vista and AMD Turion 64x2 processor.

Can somebody help. I have uninstall and re-install the printer software many times to no avail.

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  • 6 more comments 
  • noahsonleo Nov 04, 2007

    the error message displayed for the scanner problem on the pc is 'hpqscnvw has stopped working'

  • willga Jan 20, 2008

    Same Problem. I've been on with HP support, keep reinstalling drivers for NVidia GeForce, but still can't get working. I've rolled back driver to 'factory' settings (through recovery feature), but still no progress.

  • sugestr Mar 15, 2008

    i have the same problem. my touchscreen dosn't work from today and i don't know why. all other work good and i didn't nothing!! please help me reinstall driver or fix problem. thanks.

  • feguerre May 30, 2008

    I have the same problem and my webcam no longer works. The HP chat people also told me to uninstall and download the NVIDIA drivers. (Which i did several times) I ALSO calibrated several times like they told me to, but my computer still won't recognize the webcam or the tapping and dragging i do to my poor unresponsive tablet screen.

    I do not want to do a system restore. :( I'm afraid I will loose something. But I will try doing some of the other things below. Thanks.

  • joe maltese Oct 27, 2008

    i dont know why the touch screen goes responsive this is rediculous nothing noticeable caused it to stop its very wierd that nobody knows how to fix it. the only thing i can think of is maybe theres a possiblity the touchscreen sensor or plug was unplugged? just a thought somebody has to know the cause and remedy model computer hp pavilion tx 1000, amd turion 64x2

  • Anonymous Jan 12, 2009

    same problem

  • hal5 Jan 29, 2009

    my pavillion tx 1000 notebook touchscreen stopped working around 12/20/2008. I did a complete restore back to 11/1/2008 when the touchscreen had worked. This did not fix the problem. The tablet PC Input service is started.

  • Anonymous May 18, 2009

    My touchscreen, card reader and finger print scanner all died at the same time. Likely my webcam too but i'm not positive.

    I ended up deleting hx2lp Kit from system devices and it all came back to life as the computer refound the blocked hardware. It's been a week and everything is still working perfect.

    I wish I found the lead to help me fix that problem 2 months ago.

    Good luck.



7 Answers

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Hi Everyone

I have the solution to the touch screen problem. You need to get the support and strip down document for yout touch screen from HP.. for instance the one for the tx1000 series is c00853874.pdf

you will need another machine or to print the pages required to strip your machine all the way down to removing the monitor, and the surround on the screen.

the document is step by step...label the screw etc, you'll be fine...even if you have never done it before.

the result is the terrible build quality of the machines. the ribbon access cables for the webcam, and for the touch screen are poorly installed.

I found that my touchs screen access cable was not actually properly installed at all, and was only barely contacting when i received the machine.

my touch screen is working properly, you need to be gently with everything, the circuit board that the webcam and the touch screen connect to is directly behind the screen..

you must strip the screen down, and then lift the glass... there are 4 screws around the edges of the glass when you have it stripped down... once you lift the screen up.. there is a circuit board on the rear of the top of the plastic screen back. the are connectors going into this...for the quick access buttons around the screen edges...the webcam,.. and the touchscreen.

i have to say i just discussed this with a guy called GINO on Hp online support...and he doesnt care that this is the solution...or that there has been a manufacturing fault since day on.. they never plugged the cables in properly.

email me if you get stuck...


Posted on Jan 22, 2009

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Saniya: Meanwhile, try the below steps
Saniya: Select Start > Control Panel > Hardware and Sound > Tablet PC Settings > General tab. 
Click Calibrate . 
Follow the instructions on the screen. 
Be sure to calibrate the touch screen for use in all 4 screen orientations
Andrew Klimenko: no
Andrew Klimenko: you don't listen me!!!1
Andrew Klimenko: touchscreen do not work!
Saniya: The touch screen can function with the default calibration or with a calibration set by another user. However, it is highly recommended that you use the touch screen only while it is calibrated to your personal handwriting and mouse action motions. Calibration optimizes touch screen performance for all users and particularly for left-handed users
Andrew Klimenko: i don't see special point when i touch to touchscreen. calibrate can not see my touches!
Saniya: Oh Okay
Andrew Klimenko: i knew about calibartions and usualy i did it every week
Andrew Klimenko: seems like touchscreen don't respond on ANY touch to it
Saniya: Okay,I got it
Saniya: I would recommend you to install the below drivers to fix the issue
Andrew Klimenko: and i happened unexpectly. i did nothing! just browse internet and Opppss.. it dosen't work
Saniya: Just copy and paste the weblink in a new Internet browser.
Saniya: noe1
Saniya: Please restart the notebook after installing the file
Saniya: I am sure this will fix the issue
Andrew Klimenko: is it touchscreen drivers?
Saniya: Yes
Andrew Klimenko: ok.. so fat.. 133Mb for downloading
Andrew Klimenko: thank you very much, ill try to useit

Posted on Mar 15, 2008

  • mohammed amin Aug 13, 2013

    I tried it but my PC is windows 7 so it did not work so what should i do. how can i get the setup for windows7 so that my touch can work pls help me out.


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Tengo un portatil pavilion tx 1410us el touch se desplaza a las esquinas y no puedo calibrarlo en table pc que puede ser gracias

Posted on Aug 21, 2009

*Shakes head*

I had this problem before. Same HP tx1000, same C4280 all-in-one.
Same problem. After a long conversation with tech support on Christmas day, he lead me to a list of Services, including something called "Tablet PC Services." You disable that when you want the scanner to work.

But... uh... I can't remember how to get to that list... I'm just saying that it's a Driver conflict, not a huge error. Rolling back your computer, reinstalling the drivers, or any of that stuff probably won't work.

Posted on Apr 15, 2008

Try disabling the tablet pc services to uninstall the c4280 incert the software cd then open my computer then right click open the drive the cd is under normally called aio_cdb, rub_americaseuro1 or could be ps_aio then once the cd contents is displayed go to the util folder then the ccc l3 uninstall but never do a l4

Posted on Jan 29, 2008

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There a wire loose. unplug your computer. remove the battery. where the battery is there's a small panel held in with 1 screw. open it and you'll see a manila plastic plug with wires that is out. beware!!! sometimes if you plug it in you'll find the wire is too short so when you close the monitor lid down it'll come unpluged again. if thats the case you need to send it back.

Posted on Apr 18, 2009

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Well my first thought is to try a system restore, that is if the problem just started, the longer you wait to do a system restore,chances are it would not fix the problem, older files and restore points automatically get erased as they are replaced with the newer ones, if you can't get the computer running right with reinsatlling the drivers then you will have to format c: and reinstall windows ( or use the system disks that came with the computer, you might want to remove data that you don't want to loose before you reinstall....

Posted on Nov 04, 2007

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Posted on Jan 02, 2017

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