Question about Dell 942 All-In-One InkJet Printer

1 Answer

Saving pictures to PC from memory card

I haven't used this printer for several years, so I forgot how to do everything. I inserted the memory card and the 64 photos were found. From the menu I chose 'Save to Computer' and hit Start, but had a error message of 'Not Available. Am I doing the wrong thing or is it just not working for some reason?

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  • Heather Jun 23, 2009

    Ok, my problem seems to be with the Memory Card Manager in Step 4. Nothing happens when I press the Save to PC button.

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  • Dell Master
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Please follow these instructions to save photos to your computer: (You may also download a copy of the manual for your printer from this site.)
Saving Photos to Your Computer

  1. From the I Want To... menu on the display, scroll to Save to Computer, and then press the Select button on the operator panel.

  2. Press the left or right arrow on the navigation button to scroll through the photos on the media card or in the digital camera.

  3. Press the Select button to select a photo to save to your computer. You can select more than one photo at once.

  4. Press the Save to PC button on the operator panel. The Memory Card Manager automatically launches on your computer.

  5. In the Memory Card Manager, verify that the photos you want to save are selected, and then click Next.

  6. Browse to the folder in which you want to save your photos and make any changes to the Save/Launch Options, and then click Next.

The photos are saved to your computer.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 23, 2009

  • efs_perpends
    efs_perpends Jun 23, 2009

    The printer software installation may have become corrupted. Make sure the software is still installed, by following these instructions:Determine if the printer software is installed — Click Start® Programs or All Programs®Dell Printers®Dell Photo AIO Printer 942. If the Dell Photo AIO Printer 942 does not appear in the list of programs, the printer software is not installed. Install the printer software.

    Try to launch the memory card manager from the computer.

    You can also launch MCM from your computer by clicking Start® Programs or All Programs® Dell Printers® Dell Photo AIO Printer 942® Memory Card Manager.



    If neither step works, make sure the printer is communicating with the computer, by resetting it:

    Correct communication problems between the printer and the computer —


    • Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.

    • Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer.
    • Restart your computer.

    If you've been using an alternate printer, try first disabling it in control panel and selecting the photo printer as the default. Reboot your system and retry the save photos.

    You could take a look in the device manager and see if there are any issues with your usb connections. You can uninstall these and reboot and they will be detected and reinstalled.

    If that all fails, you may have to uninstall the printer software from control panel>add/remove programs, then reinstall it.

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