HI, it's Jim from Crucial Vacuum!
If your vacuum is experiencing difficulties with suction there are several places you can check to help your vacuum operate at its peak performance. After applying these solutions you should see an improvement in your vacuums suction and the maneuverability of the brush roll.
Lets check out your brush roll first since that's experiencing issues with turning. Look for any noticeable debris, and be sure to manually rotate the brush roll to unearth any hidden clogs that may be behind your brush roll. If you see carpet fibers, or strands of hair remove these with a razor, or scissor.
How do the bristles look on the brush roll? If they're loose, or look worn down then it may be time to replace the brush entirely.
Is the belt intact? After usage the belt will stretch out and lessen the tension on the brush roll. This could be causing the brush roll to have a lack of resistance against it. You want to be sure the belt is on there nice and tight. If your brush roll isn't operating properly it won't be able to pick up dirt and debris.
Be sure to empty your unit's dust cup. Allowing for fine dust and debris to rest in your unit's dust cup for a long period may cause your unit to become clogged, which leads to poor or even no suction for your vacuum.
If you're also getting little to no suction from your vacuums hose and attachments then check your vacuums hose for a clog. Stretch it out as far as you can to unblock any clogs. If there is a clog in a hard to reach spot try using a broom handle to reach the area.
It is recommended to wash and clean your unit's filter weekly. To do so, empty your filter screen outdoors to take off any excess debris and then clean under running water until the water comes out clean. Allow the filter screen to fully dry before inserting it back into the unit. This may take up to several hours.
You can purchase replacement parts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care