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I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.
1.Sir Please have a vacuum cleaner with you and clean the area where the paper is being pulled in thus the sensor will be clear
2.if your problem isnt yet resolved please post your Windows here i will assisst you further
Hello Chris! Welcome to FixYa! If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error. The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.
1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases. 2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers. 3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers. 4. Close the back cover and reattach the rear access door. 5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds. 6. Print another extended self-test page. After following these steps carefully, False Error message will be disappeared. I hope this solution helps you Let me know if you have any confusion in your mind.
Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed Thank You for taking my service Concerned: Muhammad Uzair
Resetting the product may help with some false error messages. Press power button to turn printer off, unplug the power cord, wait a few seconds, plug it back in, press power button to turn printer back on. Any luck?
Your printer is still trying to print whatever preceded the paper jam. Go to Settings/Printers/your printer/ and clear all documents in the printer que. You will also have to shut down the printer and restart the computer after this to be sure.
Probably a jam sensor is dirty or stuck. Look through the paper path for a stuck plastic sensor arm, or dirt or paper dust on photocell typr sensors.Paper sensors are normally located near where paper feeds, and where it exits the machine. The paper must pass over these sensors as it travels through the machine.If a scrap of paper is left on the sensors, they will report it as a jam. If you can, try manually pushing a sheet of paper through the printer, ONLY in the direction it normally feeds. This may free up a stuck sensor arm, or force out the jammed scrap.
Check that the paper feed roller is clean as if the roller slips it causes a late paper pickup jam but nothing will be in there also maybe a small torn piece in the machine some where. and check the fuser make sure that is it not stuck in there if no to all these then is will need a control board.