Question about Toshiba DKT3020-SD Display Telephone

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How to re-program extension numbers & retrieve voice mails

We re-organized the office and switching rooms. How do we change the extension number in a room. One person retired and we do not know the password on his phone so we can not retrieve the voice mail. We also need to change the announcement on our voice mail.

Posted by Anonymous on

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 4102 Answers

SOURCE: Changing Voice Mail Password from the TOSHIBA DKT2010-SD set

you will need to download the manuall you should be able to get it off this sight hope this is some help

Posted on Oct 30, 2007

  • 45 Answers

SOURCE: voice mail

Is voicemail answering at all?
If so dial the ext to access voicemail.
Dial * 990# or *991#
enter password #
Follow prompts.
Tony

Posted on Apr 03, 2009

  • 38 Answers

SOURCE: DKT2020-SD Msg Light Blinking for no reason

#409 to cancel receive message...may need to key in few time to cancel few message
#64+sent messane extn - to cancel sent message

Posted on May 09, 2009

karenw959
  • 4 Answers

SOURCE: Password

Type in on telephone keypad:

5555#*

999#

999997#

Select Option 8

Select Option 4

Type in extension number you’d like to change followed by #

Select Option 5

Go to telephone you’ve just changed and type in 5555

Enter extension number followed by 997#

Select Option 3

Select Option 2

Select Option 3

Enter new security code followed by #

Confirm new security code followed by #

Hope this helps, Karen

Posted on Sep 08, 2009

  • 66 Answers

SOURCE: how to reset the voice mail password for toshiba

Log into mail box 999 and use sec code 999997 or just 997 and press 8 for admin functions. you might want to read the admin Guide

Posted on Feb 11, 2010

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1 Answer

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Is that a name or a number?

Extension numbering and name are in system programming and that's a function of whatever system you have, not the phone. Generally, it's in system program 003 and 004 for number and name respectively.

In number change, most Pana systems require you to change one extension to a number not being used. In a TA-x24, the numbers are still assigned in software to 124, so you would change 109 to something out of the universe like 133, then change 122 to 109 and 133 to 122 :-)

If you have voice mail you may have to manually assign it via the owner's mailbox 999 or from the maintenance console or hyperterm.

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The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
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Voice mail is activated by putting extensions in Group 7. Since you can have several different voice mails, it's difficult to tell you exactly. 777 gets you in, and 99 or 999 should be the access, but not always.

If you are unfamiliar with programming, try going to the room where the system is located and read the cards and version numbers and post back. Your VM could be a PC card, a standard Partner card, or (unlikely) a seperate box mounted on the wall.

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