Question about NorStar M7310 Corded Phone
I have tried unsuccessfully to change the outgoing message which plays on the voicemail. The message is for a girl that has not worked at our company for almost 5 years and nobody has been able to figure out how to change the message. Could you please help? I go to the feature key, type in 981 then the password. It takes me to ADMIN, then when I go to change the message, it does not change. I need step by step directions on how to complete this. I have been looking for a user's manual but even the ones they have online do not have the directions for this function. Please help!
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Posted on Jan 02, 2017
SOURCE: Nortel M7310
Your M7310 phone does not have caller ID. The phone system can have caller ID and there are a few different options you could have for phone system and caller ID packages. You should try to find out which Nortel phone system you have and possibly what type of Caller ID unit.
I suspect you cannot do what you are looking for because as I mentioned, the phone itself does not have caller ID and only displays what the phone system tells it to. It is more complicated for a caller ID system to store a list of previous calls when you have multiple lines and multiple phones. Would you want to see a list of every call that has come in, just the calls that rang at your station or just the calls that rang and you answered at your station.... BUT... this may be ansered in a user guide specific to your phone system or your caller ID interface.
Posted on Oct 26, 2007
Try going to the Below link & get the free manual .. try resetting the phone to factory settings :
Best of luck !
Posted on Mar 19, 2009
A question: -> does your phone ring? -> what software are you running on the system? If you know this will help a little in giving you more information. There is a Feature that you can dial if your phone rings... when there is a call coming in, dial FEATURE 8 1 1 You can even make this a button rather than dialing this feature code everytime: -> Feature * 3 -> press the button that you want to program -> dial Feature 8 1 1
Posted on Jul 16, 2009
Is your system a BCM or a CIC/MICs system?
I know you most likely will not know, so I will give you both ways to change this... they are pretty well Identical, but there is one extra set if your system is a BCM, that is if the set programming can be done.
ok... lets get started!
Go to a programming set:
-> FEATURE * * 2 6 6 3 4 4 (CONFIG)
-> User ID: 7 3 8 6 6 2 (SETNNA) [this is the extra step I was talking about]
-> Password: 2 6 6 3 4 4 (CONFIG) [this is the default password, but could have been changed by the programmer]
Now you will have to look at your LCD for 3 arrows
<- Back .......Next->
You will not see these words in the LCD display, you just have to look for the 3 arrows that correspond.
-> You will now see TERMINALS&SETS, and press the ENTER button
-> type in the extension of the set (eg:2338), now you will see 2338: NAME
-> press ENTER and you will see LINE ACCESS press NEXT till you see CAPABILITIES
-> press ENTER and look for Call Forward No Answer
-> press CHANGE and type in the new name pressing the # button to advance to the next letter.
-> Hit the NEXT button to save
-> press the HEADING arrow to back up and press FIND to look for next extension that you want to change.
-> after all the changes are made, press the RLS button to end programming.
Posted on Aug 29, 2009
How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).
Posted on Sep 04, 2009
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