Question about NorStar M7310 Corded Phone

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Black Nortel Bellsouth M7310 Change outgoing message?

I have tried unsuccessfully to change the outgoing message which plays on the voicemail. The message is for a girl that has not worked at our company for almost 5 years and nobody has been able to figure out how to change the message. Could you please help? I go to the feature key, type in 981 then the password. It takes me to ADMIN, then when I go to change the message, it does not change. I need step by step directions on how to complete this. I have been looking for a user's manual but even the ones they have online do not have the directions for this function. Please help!

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 201 Answers

SOURCE: Nortel M7310

Your M7310 phone does not have caller ID. The phone system can have caller ID and there are a few different options you could have for phone system and caller ID packages. You should try to find out which Nortel phone system you have and possibly what type of Caller ID unit.

I suspect you cannot do what you are looking for because as I mentioned, the phone itself does not have caller ID and only displays what the phone system tells it to. It is more complicated for a caller ID system to store a list of previous calls when you have multiple lines and multiple phones. Would you want to see a list of every call that has come in, just the calls that rang at your station or just the calls that rang and you answered at your station.... BUT... this may be ansered in a user guide specific to your phone system or your caller ID interface.

Posted on Oct 26, 2007

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Fame_Guru
  • 483 Answers

SOURCE: I don't know the password to change my outgoing message

Try going to the Below link & get the free manual .. try resetting the phone to factory settings :

http://phone.manualsonline.com/manuals/mfg/nortel_networks/nortel_business_series_terminal_t7208_nt8b26aabn


Best of luck !

Posted on Mar 19, 2009

ynotphone
  • 192 Answers

SOURCE: Need Caller ID displayed on Nortel StarTalk Flash/M7310

A question: -> does your phone ring? -> what software are you running on the system? If you know this will help a little in giving you more information. There is a Feature that you can dial if your phone rings... when there is a call coming in, dial FEATURE 8 1 1 You can even make this a button rather than dialing this feature code everytime: -> Feature * 3 -> press the button that you want to program -> dial Feature 8 1 1

Posted on Jul 16, 2009

ynotphone
  • 192 Answers

SOURCE: Chg number of rings to voicemail on M7310

Is your system a BCM or a CIC/MICs system?

I know you most likely will not know, so I will give you both ways to change this... they are pretty well Identical, but there is one extra set if your system is a BCM, that is if the set programming can be done.

ok... lets get started!
Go to a programming set:

-> FEATURE * * 2 6 6 3 4 4 (CONFIG)
-> User ID: 7 3 8 6 6 2 (SETNNA) [this is the extra step I was talking about]
-> Password: 2 6 6 3 4 4 (CONFIG) [this is the default password, but could have been changed by the programmer]

Now you will have to look at your LCD for 3 arrows
<- Heading....Enter->
<- Back .......Next->
You will not see these words in the LCD display, you just have to look for the 3 arrows that correspond.


-> You will now see TERMINALS&SETS, and press the ENTER button
-> type in the extension of the set (eg:2338), now you will see 2338: NAME
-> press ENTER and you will see LINE ACCESS press NEXT till you see CAPABILITIES
-> press ENTER and look for Call Forward No Answer
-> press CHANGE and type in the new name pressing the # button to advance to the next letter.
-> Hit the NEXT button to save
-> press the HEADING arrow to back up and press FIND to look for next extension that you want to change.

-> after all the changes are made, press the RLS button to end programming.

Posted on Aug 29, 2009

ynotphone
  • 192 Answers

SOURCE: We have Nortel T7316. I have been locked out of

How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).

Good Luck.

Posted on Sep 04, 2009

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1 Answer

Change outgoing message


Usually, the voicemail message is stored in the voicemail system, which is handset-independent. Call in to your voicemail (usually hold down the 1 key or look for the key with the envelope and hold it down - it will dial your voicemail account) and follow the prompts to set up your mailbox, and "change your greeting."

Dec 11, 2013 | Motorola Cell Phones

1 Answer

F 981


If none of your voicemail feature codes(f980-f989) are active, then that means that the system doesn't recognize any nortel voicemail on the system.Which means that a) your system has a non-nortel voicemail system attached to it, b) theres no voicemail attached to the system at all or c) the voicemail is no longer functioning.

Jun 23, 2010 | NorStar Meridian M7310 Phone

1 Answer

Can I change my MAIN Admin greeting from home if there's a storm


Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (default is 1020000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.

Jan 28, 2010 | NorStar M7310 Phone

1 Answer

How to get voicemail from another phone nortel 7316e I am trying to get my office messaged from my cell.


If your trying to get your messages from another nortel set in the office press your open voicemail button or feature 981. The left soft key below the screen should say OTHR. press the soft key the screen should change to LOG: enter in the mailbox number followed by the password and #.
If your trying to get your messages remotely, call into the office and when the auto attendant answers, press ** followed by your mailbox number password and #.

Nov 02, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

How do i record new outgoing message ?


From your set, dial: -> FEATURE 9 8 1 -or- the voicemail key -> Put your password in (if this is a new install 0 0 0 0 is your temporary password) -> You'll hear your name and how many messages you have -> now press the number 8
Pressing 8 is to get into the adminsitration of this mailbox, and listen to the prompts. This is where you can change the password, name, greeting. You want to change your primary greeting.
Good Luck!

Sep 09, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Cannot change greeting when we are out of office. M7310 phone


Which greeting is it? If the AA greeting...try this.

But listen before you record, to make sure you are recording the correct thing.

http://dstech1.com/how-do-i-change-the-auto-attendant-greeting-on-my-nortel-voicemail/

Jul 06, 2009 | NorStar M7310 Corded Phone

1 Answer

How to set up voicemail


If you have an active voicemail... but have never activated it:
The default password is 0 0 0 0 (four - zero's)

The voicemail will talk you right through setting up voicemail, after the set up you can press 8 anytime you are in the voicemail to make changes to your account.

Feb 11, 2009 | NorStar Nortel Aastra B0240402 Phone Ash...

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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