Question about Excel Add-ins DigDB for Excel

1 Answer

DIGDB WON'T WORK!

PURCHASED DIGDB 6MONTHS AGO AND NOW IT WON'T WORK SAYS IT CAN'T FIND ACTIVATION. NO RESPONSE FROM COMPANY

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  • BONNIE
    BONNIE May 19, 2014

    Although I have contacted the company to find out why the program doesn't recognize my activiation code, I have yet to hear from the company. When I try to use the Excel add in DigDB, all the the menue is greyed out and when i try acitivate the menu, it states that they can not active my subscription. I have emailed the company several times to no avail. This is a very helpful add in to Excel and I am very disappointed:(.

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  • Excel Add-ins Master
  • 1,087 Answers

I know the feeling! :( .
1. Check you have the correct copy for your version of Windows.
2. Check your Excel's 'Security Level', go to 'Excel->Tools->Macro->Security...' - If the setting is 'High' or 'Very High' then DigDB will fail silently. You should set Security to 'Medium' or 'Low' before you run the DigDB. Setting it to 'Low' will ensure that DigDB can run.
3. Failing that, uninstal, re-boot and re-instal
4. Failing that write to suppliers and ask to return and have your money back

Posted on May 28, 2014

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Posted on Jan 02, 2017

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