Question about HP OfficeJet D135 All-In-One InkJet Printer

1 Answer

What is the problem and solution to error code 420 or 321

The fax fails to send. It dials, then it says it is connecting, becomes silent and then print the report with error 420 or error 321

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  • HP Master
  • 1,679 Answers

Hi,

Are you able to send fax to another # ?. Error 420 & Error 321 is mainly due to transmission of signals or incompatibility issue.

Try reducing Fax speed and turn off ECM from Fax menu and check.

Regards,
Sean

Posted on May 15, 2014

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Posted on Jan 02, 2017

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Riztech
  • 731 Answers

SOURCE: Fax Error codes

Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
Thank You

Posted on Feb 09, 2008

  • 57 Answers

SOURCE: FAx Error

Hi,

I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Posted on Feb 14, 2008

  • 1 Answer

SOURCE: I don't want fax receiving confirmation report it waste my paper.

Go to menu (wrench)
Arrow down to Reports - OK
Arrow down to Fax Reports - Ok
Hit Ok at Fax Confirmation
Select Never and hit OK
Hit Cancel when done and it should now not print confirmations.

Posted on Jan 15, 2009

  • 1 Answer

SOURCE: fax not working Error 388

We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.

Posted on Jan 23, 2009

sanjay_tech
  • 20 Answers

SOURCE: HP Officejet 4315v Error Code 344*

1. issue may be with telephone line conditions,  try sending a fax at a different time 2. Disable Error Correction Mode 3. reduce thefax speed 4. try a fax test to  hp at 1888 473 2963 

Posted on Jan 26, 2009

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Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

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Error code 344*


Error code344 shows that The remote machine has failed to respond to a fax command from the product because the connection was interrupted.The remote user has pressed the Stop button while the remote machine was receiving.
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