Question about Whirlpool Refrigerators

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Freezer not freezing

I have a Whirlpool WRF990SLAM00 side by side, and the freezer has quit working. The ice dispenser which is located in the fridge part was not producing ice and what ice was in the bucket was melted. I turned the temperature down to see if that it helped and as of this morning it is still not cold enough to freeze a bottle of water. Of course, my warranty expired one month to the date of this problem. Freezer and ice dispenser were working fine that day; however, that night we had a huge storm with lightning blow through. Any suggestions would be appreciated....

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  • Raymond Richards
    Raymond Richards May 16, 2014

    You can also have a whole house surge protector install in your barker panel by a qualified electrician.

  • W.L. May 17, 2014

    They have a dog installed?!

  • Raymond Richards
    Raymond Richards May 29, 2014

    Congratulations, I am very happy for you. I hope your new fridge is trouble free. Best of Luck



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It might be worth contacting where you purchased as it is so close to warranty, but I don't think it will help to mention the lightning!
If it needs (for example) a control board (a possible cause but it might be something much simpler) these are upwards of 120 dollars.
If you are prone to storms you should consider running your sensitive appliances (anything with delicate electronics) from surge protected extension sockets.
Your post implies that it is getting cold but . not cold enough to freeze?
One other thing to try is to disconnect it leave for 15 min and reconnect. good luck, let us know how you get on

Posted on May 15, 2014

Testimonial: "Thank you for your response. I tried this a couple of times, and unfortunately it didn't work. Whirlpool has agreed to repair it even though the warranty has expired."

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Sorry about the lightning storm that could be related. If the fridge side is still working then the compressor is still working that is the good news for the freezer to work you need a fan. The next thing to do is open the freezer door and hold the switch so the freezer thinks the door is closed. There should be a fan running. if the fan is running and blowing hot air. you will need a tech. If you do not hear a fan then start removing shelves and then the covers at the back wall of the freezer. when you find the fan you will need a tester to see if it has power. if it has power but will not turn replace it. Removing the covers will also give you a chance to see if the coils are cold. if they are good if they are hot not good. By coils I am talking about the ones inside not the ones out side (which need to be cleaned once a year).
Best of luck

Posted on May 15, 2014

  • Michelle
    Michelle May 29, 2014

    Thank you for responding. I'm sorry that it hasn't taken me so long to respond back. Long story short....Whirlpool is replacing my fridge because they have been having issues with this model and it is cheaper to replace it than to repair it.

  • Enrique A vila
    Enrique A vila Sep 19, 2017

    I have the same issue with no warranty and also I am in mx can somebody knows what is the problem with this model?



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Posted on Jan 02, 2017

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these appliances are a pain in the butt. fault with water dispensor is oprob that the water bottle at bottom of fridge is frozen. rise in temp is prob that defrost not taking place. not a diy unless you are experienced

Posted on Mar 20, 2007

  • 72 Answers

SOURCE: The water filter keeps freezing and food in door and on shelves keeps freezing.

clean lint from coils in back. could also be low on refrigerant (freon)

Posted on Jul 11, 2007

  • 291 Answers

SOURCE: Ice Dispenser Doesn't work...

sounds like the water coming into the icemaker is spilling over or leaking into the ice despenser bucket.... check for ice build up or plugging of water chut into ice maker

Posted on Sep 08, 2007

  • 5568 Answers

SOURCE: Candy Fridge - The freezer part is not cold enough, fridge ok!

A couple of things to check-
- Is the condensor cooling fan running? This will be located to push air through the external cooling coils, wherever they are located.
- Does the auto-defrost timer work? It may have failed and stayed in a position that has left the heating elements (for defrosting) turned on.
- Does it seem to be running way too long and not turning off as it once did? This could indicate either a loss of coolant (would need recharge and leak detection) or the compressor is reaching its end of life. If the latter is the problem, expect a cost of $200-$400 US. 

Posted on Apr 07, 2009

  • 363 Answers

SOURCE: whirlpool freezer not freezing

The fan speed can be deceptive. That is why this problem is so hard to diagnose, when the fan starts to wear out the motor spins but not with enough force to circulate air thru the freezer and rrefrigerator. If you have the ability to swap out the fan motor then it should only cost you the price of the motor and components. Approx. $125.00 if you have the make and model you can go to or to obtain motor and components, But if you have to get serviceman to replace fan it will cost you an hours labor also.

Posted on Jul 28, 2009

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