Why won't our kitchenaid stand mixer run?

The model number shown is for the Professional series which does not have a separate rear cover. Below are links to KitchenAid mixer Service Manuals:

Professional 5/6 quart
http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

4.5/5 quart
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

Link to the Service Manual:

http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

The button does not retract, a bit of CRC may help combined with a lot of wriggling and grunting. Flour gets in there over time and builds up and makes the paddle tight. Rasp it out a bit in the hole, try not to remove metal, you just want to remove the buildup. If you had a bottle brush that fitted and cleaned it in there each time it will never happen again. Look how long it has taken so far.

Get some CRC around it, wriggle and grunt for a while and it will release. Clean the shaft and the beater hole. Flour builds up in there and grabs on tight.

Get a copy of the Repair Part List for your model at Kitchenaid.com
Download a Copy of the Kitchenaid Service manual.

http://www.kitchenaidparts.be/centers/servicemanual/mixer.pdf

It covers your model. Pay attention to the Motor Brushes, making sure
they are maiking contact with the Motor after re-assembly.

it should be high temperature grease. it will only drip out if the seal has dried out or cracked.i think the seal has a spring inside it may need changing they should be cheap.and easy to change. or you could always put some flour in the bowl and run it for a few minutes to see if it dries up it may just be lack of use.

Firstly, I think you mean "flour".
Put in your ingredients. Cover the mixer, head and bowl, with a dishtowel. Turn on mixer to "stir" (or lowest speed). But! Mix only for 1 or 2 seconds. Repeat this, with bowl covered, until flour is mixed in enough not to fly out.
Happy baking!

Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

hi mary. there is a phillips head screw in the rear of the mixer head. if you turn the mixer around you will see it in the band. remove that screw then remove the other four screws that hold the top on the motor cover. good luck with it.

Are you mixing at a high speed. For bread, you shouldn't go above a '2' setting on most of the mixers and keep the time fairly short -- more isn't needed.

Sorry if this is redundant, but info posted to another problem works here as well:

KitchenAid has one of the best user forums of any company as far as I'm concerned. The participants are great and the monitors are exceptional (some of the best problem solvers you are likely to run across). You may find your experience already has a thread, if not, post it. I checked in and they seem to have added a video library that has some of the topics I've seen posted at this site.
http://www.kitchenaidconversations.com/