Question about Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.
Posted on Mar 15, 2010
The Photo Black is pigment ink (last much longer than dye ink), while the Black is dye ink. Have alook here: http://www.earthboundlight.com/phototips/dye-pigment-metamerism.html for detail explanation
Posted on May 15, 2010
I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product
NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ). Figure 2: Example USB connection (your product might not look exactly the same as this example)
If this doesn't work you can get to other hp support by going to www.hp.com, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'
Hope this helps!
Posted on Dec 04, 2010
Please try these steps: 1. Try a color copy of a document by placing it on the scanner glass and check if it prints well or not (If yes please click on this link and refer to it. Blank pages, if not then go to next step) 2. Take all the cartridges out 3. When you would take them out, then pull the lever to the right of the place where the cartridges fit. 4. Then you would be able to take once more part out, this part is known as printheads. 5. Clean the copper contacts on the back and bottom of these printheads with a clean damp cloth. 6. Then clean the copper contacts of the printer, where these printheads fit. 7. Make sure that your printer is connected to wall jack directly and not to a surge protector before you follow next steps 8. Put all the parts back that we took out. 9. Check if printer starts aligning after putting these parts back. (If yes then move to next step, If not follow these steps to align: - Touch the arrow key when the printer is on the home screen. - Select the Setup option. - Go to Tools in the next menu. - Select Align printer and let the printer align)
10. Then after completing the alignment try to make then copy of the same sheet that you tried before and check if it works or not.
11. If not then call the Hp tech support number and tell them the issue that you're facing.
12. What I believe is that they would replace the printheads for you because your printer is in warranty (Because as far I know you must have bought this printer within last one year and all hp printers have one year factory warranty.)
Important Note: Make sure that you don't tell Hp Technician that you're using the refilled or the third party cartridges even if you are using them)
I hope this would work for you
All the best!!
Posted on Dec 26, 2010
SOURCE: general printer error pops up
my name is Liron
The Solution that i'm talkin about the Hp 6500 printer.
i had the same problem "General Printer Error (0x61011bec)" and it meens amechanic problem . i opend the back door of the printer and i see a pen that was stuck , don't ask me how it get there but i removed it and it sloved my problem.
try to open back door of the prnter and see if something is stuck there.
Posted on Nov 30, 2011
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