Ebay has a system in place for solving issues such as yours....if you have waited the proper length of time for your order to arrive, and you still haven't received it and the seller isn't being very cooperative, you can open a case against them. Ebay will ask for evidence from both sides (buyer and seller) and then resolve the issue for you. If the seller can't prove that they sent they item or that you've received it, then you'll at least get your money back.
First thing to do, Sandra, is to make contact with merchant. One thing a merchant fears more than anything else is bad feedback, esp. of the sort that says "this guy takes your money but doesn't deliver on the goods." In all likelihood wires got crossed somewhere, usually in transit. If, after making contact and letting seller know you haven't rec'd. item you purchased, it is then that you want to call PayPal and let them know. They will surely go after a solution to the problem but will want to know if you made contact with merchant first. More times than not an honest mistake occurred somewhere. Raising a stink is usually the last resort rather than the first. Contacting merchant and asking "what's going on?," is usually the best path. Good luck!
Steps to take if you don't receive an item or it's significantly not as described
If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
The seller has up to 10 days to respond to your case.
If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.
2. Open a case to work it out in our Resolution Centre
If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.
Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.
The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.
To open a case (10 to 45 days from when you bought your item):
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If the purchase is recent and you still have the receipt, see if Hobby Lobby will allow you to exchange the puzzle for an identical item. If this isn't an option, you can try seeing if the box came with any manufacturer details and write/call/email them to see if they can mail you the piece.
if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;
Here's how you can open an item not received case from My eBay:
1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page. 2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side. 3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue. 4. You will need to enter the item number and please follow the next steps.
To open an Item Not Received (INR) claim through the "Contact Us" options:
1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page. 2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue. 3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us. If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help. http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:
1. Click the "Advanced Search" link at the top of most eBay pages. 2. Click the "Find Contact Information" link under "Members." 3. Enter the member's user ID (the user id of the seller) and item number. 4. Click the "Search" button.
Then you will get an email with the name and phone number of the seller.
You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.
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