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How to fix my turtle beach headset shortage that seem to be on the headsets ear piece where the wire connects inside the headset?

When the wire connecting to the headphone is pushed in at the right angle then the audio returns to the headset but as soon as you move or if the wire itself is moved slightly the audio feedback is lost completely but the microphone works perfectly and the headset itself is still very much new, only had it for roughly two in a half years now, was told it could last at least five and a quarter before it would begin to show wear and tear, any tips or tutorials to correct this issue would be great.

Posted by Anonymous on


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Posted on Jan 02, 2017

  • 32 Answers

SOURCE: Ear force x1 turtle beach headset, no green light showing!

Check to see if the USB plug is inserted properly. Try using a different USB plug on the XBOX. Also, check if the light comes on when you plug it into a USB plug on your PC or laptop. If the light doesn't come on then it might be broken. Send an email to and we'll send you informatin on how to get it fixed.

Posted on Jul 17, 2009

  • 18 Answers

SOURCE: Turtle Beache X3 Headset Communication

You probably need a new talkback cable. They are purchasable on the turtle beach website or contact their support about a replacement.

Posted on Mar 11, 2010

  • 17 Answers

SOURCE: can i fix my turtle beach headset with the wires

better off buyin new set. very difficult to fix gotta take apart the whole thing and replace all wires

Posted on May 13, 2010

  • 1 Answer

SOURCE: How can I fix an intermittent sound problem on the

I have the same problem. The first one that I bought last 1 year. I bought another one and the same problem has appeared today. I think this is because they are assembled in China. Cheap and low quality manufacturer that is sold at very high prices.

Posted on Jun 14, 2010

  • 1 Answer

SOURCE: Dog chewed through Turtle Beach X1 wire any advice on fixing??

Twisting the wires wont work unfortunately, I've tried this on Turtle beaches. Problem is, they use these cheesy little speaker-wires that unravel into fibrous threads.... seems to me the only way to re-wire them would be to unwind each color (red, green and gold), then hand-wire them back again (a very frustrating and meticulous process.... not even guaranteed to work :/), and finish by soldering the connections.

If you decide you want to try this, I recommend cutting the wire where it was damaged, then cutting the very tip of each of the exposed ends you now have (so as to give yourself a clean-cut surface to work with).
Then, carefully strip away the grey plastic casing, leaving yourself with at least 1 inch of exposed wire on each end (you might even want to give yourself 1 1/2 - 2 inches, this will make it much easier to work with).

Now, repairing one color wire at a time (green-green, red-red, gold-gold), try to "split up" the threads of each color to reveal the fibrous material inside. Then do your best to "inter-lock" these fibres in the most uniform way possible, and pinch it together tightly.
You could try and twist it somewhat, if only to keep it together more securely. You will now want to either solder each connection, or use electrical tape to isolate each of the colors from each other (or do both).

If this doesn't work, I don't know what will. As far as DIY-repairs go, this is about as much as you can do.

I've contacted Turtle Beach support, and, unfortunately, they only offer to repair/replace your headset if you are currently under warranty. I unfortunately, was not, and even offered to PAY for the repairs/services (I have two broken X1's now, and it seems a waste to discard them for such a small problem), but they refused to service my headphones even for a fee (seems ridiculous to me). Their only suggestion? "Try upgrading to the X1's succesor, the X11! Thanks for choosing Turtle Beach!"

Case in point? You might just be SOL, unless you're a wiring guru.... Sorry buddy.
Either way, give me a shout at if it ends up working out for you.

Best of luck,

Posted on Apr 18, 2011

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I am assuming this is not a sound issue, and an entire headset not coming on issue. Here are the steps that I would take...
1. Put in BRAND NEW BATTERIES!!! (Usually that is the culprit) ;-)
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