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Brand new Nespresso Inissia M105 won't heat the water

Hi everyone! I just bought a Nespresso Inissia (the Magimix M105 model), did the first use step (just make coffee without using a coffee pod three times), and then started making coffees. The first three coffees were fine, so I know I'm not screwing up : press either of the buttons, wait for them to stop blinking so that the machine heats the water (25 seconds), then when they stop blinking, press the button corresponding to the amount of coffee you want. It worked for three coffees. And then, still on the very day I bought the machine, it just stopped. When I press the button, the buttons start blinking, and keep on blinking. Forever. I got the machine just there, it's been blinking for 20 minutes + (the time I went to nespresso.com, magimix.com, checking if there was an active nespresso subreddit, and so on.) Let me just tell it to make a coffee... [...] ...it's not cold enough for me to call it "cold", but it's definitely not warm. After 20+ minutes of "heating" instead of the 25 seconds promised. So I don't know what to do. Nespresso.com tells me that I have to make sure that my cups are pre-heated (1- really?, 2- I don't see how it will help, you can't make coffee with cold water), magimix.com tells me to descale it (really? It's brand new, so you mean to tell me I have to descale my machine every three coffees made?), and the obscure user manual is obscure as f*ck (just a bunch of icons that are incomprehensible at best). Any help would be appreciated.

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  • Cha Del
    Cha Del May 15, 2014

    Hi again. Just found in the manual the "Reset to Factory" thing, just press the right button for 5 seconds and wait 30 seconds. Now my coffee machine works fine again.

  • Cha Del
    Cha Del May 15, 2014

    Hi again. Just found in the manual the "Reset to Factory" thing, just press the right button for 5 seconds and wait 30 seconds. Now my coffee machine works fine again.

  • Mark channing
    Mark channing Nov 30, 2014

    I phoned help desk. The mode above is descaling. Hold both buttons for 6 seconds and then that should fix it. Did for me anyhow

  • Antonia Meshko
    Antonia Meshko Jul 06, 2017

    Neither of the above worked for me :(

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Just a brief addition, I don't have the Magimix model, but I have a similar one. It loses it's programmed settings if it is unplugged or switched off at the wall, but if you leave it plugged in but turn it off with the switch at the back it keeps the settings you have put in. It draws virtually no power when it's switched off with the switch on the machine, (I checked it with a power meter).
Just thought I'd share that with you.

Posted on May 15, 2014

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