Question about Washing Machines
I replaced the door lock switch same code
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Posted on Jan 02, 2017
SOURCE: Whirlpool Duet HT GHW9400PL0
Thanks to Coldcut and several others, I have followed the trail of problems and solutions and successfully fixed the annoying (to say the least) FDL and F11 error codes issue on my Whirlpool GHW9400PL0 purchased in 2005, broken in 2008. I too was extremely frustrated with a load of wash taking 1 or 2 days to complete. Some of the fixes (unplugging the washer for an hour, simultaneously pressing start and cancel) worked temporarily, but eventually I had to call for service. Before that, I fearlessly took the door lock unit apart (not recommended) and reinstalled it. It did not work. I ordered a new door lock. It did not fix the issue. Coldcut already knew that would not work but I tried it anyway. Not a big ticket item and I was afraid to muck with the CUU circuit board.
The whirlpool service center sent a repair guy out within the week, but he failed to show on the scheduled day. Calls to the service center confirmed that he was on his way. An hour late, the service center confirmed I was next on his schedule. Two hours later, I asked to speak to a manager who listened to my compaint and informed me in no uncertain terms that they did not care about customer satisfaction and would not be interested in monitoring their repair partners. I am so glad I took a half day off work without pay to wait for someone who did not value my time. I told the service center I would never buy another Whirlpool appliance and they politely told me that "it was my decision". Indeed.
The repair guy showed up the next day (another no pay day), asked me what the error code was, checked his computer, and informed me I needed a new CCU at twice the price of major online parts suppliers. I sent him away after paying the $80 service fee, and ordered a new CCU online.
With the new CCU on the way and nothing to lose, I took the CCU out of the machine. gaga24008 had wisely advised to be careful prying the board out of the case (thank you) and following Coldcut's instructions I resoldered the relay legs with my circa 1968 Wen soldering gun. Put everything back together (I had previously removed and replaced every connector in the entire machine) and waited for the 6 whimpy relay clicks to prove it didn't work-- but it did work! I've completed 15 or so loads of wash since, and no problems. I'm hanging on to my expensive replacement CCU just in case. I'm wary of the postings which refer to immediate problems after installing a new CCU. My next step will be to hang the dang thing by a bungy cord. Thanks to the many people who have posted solutions to this aggravating issue. I'll be visiting FixYa for any future issues with my tools and appliances.
Posted on Oct 12, 2008
"F11" is a Serial Communications error code. This means there is a loss of communications between the Central Control Unit (CCU), Motor Control Unit (MCU), and/or controls. The following link explains:
If you are receiving BOTH error codes, this means the CCU is not communicating properly with the door latch mechanism. This can be an indication of a broken door latch, failed CCU, or interconnecting wiring between the two. The CCU has a small relay on the board that controls the door latch. These boards are not serviceable, and if defective, must be replaced.
I would recommend you try these procedures first:
1. Remove the top panel of the washer by locating and removing the three screws that hold the panel in place in the rear. With the screws removed, the panel will slide back, then lift off.
2. The CCU is located directly behind the wash tub. Trace the wires that lead from the door latch mechanism. In the area where the door latch connector plug is connected to the CCU, tap the CCU with a screwdriver. Sometimes the relay on the board sticks and the latch will not lock.
3. If the door latch still fails to lock, UNPLUG the washer and disconnect the door latch connector plug from the CCU and reseat it. Do that same thing on the door latch. Sometimes the connectors become corroded and reseating them can restore connectivity.
4. If you still have problems perform a continuity check of the wires that lead from the door latch to the CCU.
If the error code(s) still persist, most commonly this is a CCU failure. Since the control board cannot communicate with the door latch, both errors will be generated.
Replacement parts can be purchased at any of the following web sites:
Prices vary between these sites, so shop and compare.
If you have any questions about any of these procedures, or need additional assistance, please post back and let me know. I hope this help you.
Posted on Dec 14, 2009
Testimonial: "Thank-you for the quick response....I'm a single mother who is just about to pull her hair out....is there anywhere online I can find a manual?"
fl is usally a water not detected problem,, check ur fill hoses for kinks make sure ur water is on,, possibly have a bad fill valve..
Posted on Feb 05, 2010
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