Question about Maxtor Hard Drive

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Hard drive is dead!

I purchased Maxtor external hard drive from Best Buy in July of last year. I took it back to be tested & it is dead. On accompaning literature I see that there is a limited 5 year warranty. Can I send it back to you & get a working model?

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Please read the warranty carefully coz you can avail only the services covered under warranty.

Posted on Jun 23, 2009

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Go to tiger direct or new egg for the best prices. Make sure that the power ratings on the new one is the same or higher than the old one.

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Hi there we purchased a maxtor basics 500gb hard drive about 3 years ago. we have had children in that time and unfortunetly our two year old daughter dropped it. we have taken it to a service store but...


If it is the external hard drive enclosure that is broken then yes. But if it is the hard drive itself that is broken then no.
From what happened I'm thinking that it is the external hard drive enclosure that is broken. That being said, you can easily buy one without the hard drive online. When doing this be sure you know what kind of hard drive is in your Maxtor enclosure. This is important because you need to be sure that your hard drive and enclosure are compatible. Check to see if it uses SATA, ATA, or PATA connectors and then buy the corresponding external hard drive enclosure.
Once you have bought your new empty external hard drive enclosure, it is simply a matter of opening up your Maxtor enclosure and moving the hard drive inside to your newly purchased enclosure and connecting it to your computer.
To avoid problems like this in the future, look into "cloud based storage" to back up all of your data securely online.

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My maxtor hard drive of 160 GB is not working . I have purchased the same two years back. please suggest service centre near to Nehru Place


It may have a 5 year guarantee. The utility called Seatools, which is a free download, offers an automatic warranty check, and might be able to test or repair it.

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Hi there i hav ea maxtor onetouch 4 mini 120 gb.


Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

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1 Answer

Maxtor manager software shows no drives


Hi,

First and foremost if you're getting power but not seeing the drive you likely have either a drive or enclosure circuitry failure.

If you have no power lights try a new power adapter.

If the drive has failed and you want the data back you will need a Data Recovery Pro to asist you, if the enclosure has failed it will be much simpler.

Step one take the drive enclosure to a PC shop(no offence to Mac techs but they stink at salvage efforts, must be too many years of promising nothing ever fails ;)). When you get there ask them to remove the hard drive from your Maxtor enclosure and pop it into a generic enclosure(looks cheap but the internals are identical in most cases). Then ask them to test the drive to see if it shows up, depending on how you formatted it they may need MacDisk to make it visable.

If it works, buy the enclosure and head home, you're done. Plug it into your Mac and go on with your day, no harm no foul.

If this fails to see the drive, then the Hard Drive itself is likely at fault, in this case reply to me with your Country, State and City and I will refer you to the closest Data Recovery Facuility with Mac capabilities to have your data retrieved,

Of course if the only data on it is still accesible on the computer and it's a dead drive, just buy a new external, head home and rerun the backups manually as in this case it's cheaper to chuck and replace the external than have it recovered.


Hope this helps FixYa,

Chris

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Kind Regards
Andrea

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If you really want those files, try DriveSavers.com. They do wonders with dead hard drives (known to have recovered files off a burned hard disk). But it comes with a hefty price. So check their website, http://www.drivesavers.com/.

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