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I get a black bar across my document when i scan it??

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Either your scanner glass is dirty or there is a section of the CCD that is not working. Clean your Glass

Posted on Jun 23, 2009


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HP Officejet Pro L7680 All-In-One printer. copies come out black

Probably either the scan lamp or the sensor bar has failed. Do you see the scan lamp glowing under the cover when you try to scan a document? (Lift the edge of the cover slightly and watch the underside of the cover, you should see the reflection from a bright bar of light moving from one end of the original to the other. Do not look directly down into the light if it is on!)

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Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!

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When I send a fax from my Brother Intellifax 2800, the person receiving the fax gets the fax but there is an inch and half black bar along the right side of the document. If I make a copy, the same...

Either, you have a dirty contact sensor glass (and I hope that is the case) or your contact sensor has a faulty section. The contact sensor is basically the method which your machine uses to scan documents. Even machines with a lamp and mirrors have a slip glass that can get dirty as well as mirrors. Lift up the doc feeder to reveal the glass strip that the document feeds across, you may notice it light up when you lift the cover up or touch the document sensor arm. Hopefully, there is dirt (usually tippex or white out) stuck on the glass in that particular area. Use a alcohol cleaner to remove those stubborn types of dirt and in future let the tippex or white out dry before scanning. It may even be the gum from a post it pad which is harder to see as you look into the feeder but just clean that glass well and hope that you don't need a new contact sensor. Maybe there's paper stuck there.

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Take alook at the Scan lamp ( the light that goes across the document you are making a copy of, does it hesitate or make a sound? if you can open it and apply some WD40 on a tissue and rub the tissue on the silver bar, if it doesn't have a bar but a black belt with teeth, it may be the motor or something preventing it from running smoothly.

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1 Answer

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Clean the scanner bed with the clean cloth and try to make a copy if it stills as a black line, if your printer is within one year warranty please get it replaced by the company and use this link:

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Clean the scanner bed with a cloth if you still have the peoblem then unplug power and wait for 30 seconds and plug back and try to scan if you have the same problem then its hardware failure...........

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occasionally on that model it will run continuously looking for toner when it has actually run check the toner, it does not always indicate toner required

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