Question about Acer Aspire 5720 6497 Laptop

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Desktop permantly frozen

Hi, Bought this laptop for my son in december, Now all of a sudden it stopped working, I switch it on,says press f2 to go to setup, Then boot to OS, I press nothing and it goes to windows didnt shut down properly and gives me a list of options, I pressed start up repair, It says attempting repairs while running a scan. Then when windows reloads i attempt to click anything it just freezes and cant do nothing, Then i have to click the power to turn it off and then get the same as above all over again. Im a complete novice and no idea what to do, I have looked on internet and worried if i send to acer and its my son who had messed it up i will have to pay for them to fix it even thou it is still under warranty? I have the recovery discs but unsure on how i would go about using them. Any Advice much appreciated
Lisa

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Hi,

it seems that your harddrive have problem.

try to bring your laptop to a service center and lt them reformat your unit.
i guess some file are corrupted with virus.

thanks,

Posted on Jun 23, 2009

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Posted on Jan 02, 2017

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