Question about Samsung Blackjack SGH-I607 Smartphone

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Glitch in Blackjack

2 or 3 times a week my Blackjack locks up, clock stops and nothing responds to keypad or anything. After several attempts to turn it off, it will turn off and when I turn it back on the clock has reset and everything works again until the next time. It seems the frequency of this glitch is increasing over time.

I had to take my phone back to the service provider once to have them do a hard reset on it, loosing everything, when turning it off did not help. I have only had the phone for 5 months. Did I get a lemon? Is this a common problem?

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6 Suggested Answers

  • 27 Answers

SOURCE: Blackjack keypad not working

it could be that your phone could have goten bricked which means that it locks your phone aka virus its very comen with all this 3 party software or the software made your phone have a system error makeing you have no way of fixing it phones are hard to fix not like a computer so your phone maybe done.

Posted on Oct 09, 2007

SOURCE: Blackjack keypad not working

No, if you did not install any s/w , it should be fine. I have tried installing the battery again and worked fine.

Posted on Oct 31, 2007

  • 13 Answers

SOURCE: blackjack II internet stops working....

Hello again dogbyte!

Fantastic! I'm thrilled to here the first fix went well!

Here's the deal on your most recent question...(Please excuse the long post - I'm intimately connected to this particular issue, so I figured I'd try to share some of the background on it.) Are you using GoodLink version 5.0.x by chance?

Our team has actually submitted bug reports to both GoodLink and AT&T on this issue. The BlackJack II has a connection setting called "AT&T IMS" (supposedly there to offer additional features on the AT&T network sometime soon.) Unfortunately, when GoodLink 5.0 is provisioned on a BlackJack II with this particular GPRS connection setting, internet problems are basically guaranteed.

The BlackJack II will successfully connect to the internet to download, install, and synchronize GoodLink. The first time the device disconnects from data services (i.e. - roams out of data coverage, the device is powered off, the device hits critical battery, etc.), data will not reconnect.

You've got two options:

I. Delete the "AT&T IMS" GPRS Connection Setting

1) Navigate to Start > Settings > More... > Connections > GPRS
2) Use the multi-directional pad to highlight the AT&T IMS connection.
3) Click Menu > Delete
4) Press Yes to confirm the delete.
5) GoodLink and Pocket IE should be able to connect to data services again in 5-10 minutes or less.

Note 1: Solution I needs to be performed again if the device is hard reset. If your user(s) need to hard reset the device upon occasion, you may want to make the instructions above readily available to the user, OR consider option II to prevent confusion (if option II is available).

Note 2: Changing the Access Point Name on this connection from "ims.cingular" to "wap.cingular" can also solve the problem, but it's not always consistent.

I. Provision the BlackJack II with GoodLink 4.9.3.x.

This last stable release for GoodLink 4.9 seems operate without the same data issues. Although Good 4.9.3.x doesn't offer some of the more robust features of Good 5.0 (such the ability to send email attachments from the device or RSS feeds), we've been deploying Good 4.9.3 to BlackJack II users since we discovered this issue a little over two weeks ago, and it's definitely made a postive difference.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Another Potentially Related Issue

You may also notice surprisingly frequent "403 Forbidden" messages in Pocket Internet Explorer on AT&T devices (including the BlackJack II).

All Internet Explorer traffic from an AT&T device goes through AT&T's proxy. AT&T's proxy apparently includes a rule that disconnects a user if they haven't used the web for a specific period of time (I've heard 2 hours, but that may vary). Unfortunately, AT&T and Microsoft haven't figured out a way to simply open that Pocket IE connection back up... at least not easily.

If you're seeing "403 Forbidden" errors, you'll want to do one of the following to close and reopen the data connection:

I. Reboot the phone
(closes and reopens all of the connections)

II. Manually disconnect cellular data
1) Click the Power/Quick List button on the top of the BlackJack II. The "Quick List" should appear
2) Select Wireless Manager
3) Click Menu > Disconnect cellular data
(You should notice the "MEdia Net" indicator under "Phone" change to "On")
4) Click Done to return to the Homescreen.
5) Open Internet Explorer again and navigate to the desired page.

Note: Although the "403" error doesn't necessarilly interfere with GoodLink connectivity, manually disconnecting cellular data will. If you don't open IE an actively open a data connection to reach the web, you'll probably want to open GoodLink and do a quick manual Send/Receive, just to make sure that it re-establishes its connection.

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Sorry for the book! I hope one or both of these help.
Have a great weekend,
The MoDev Kid

Posted on Apr 19, 2008

  • 4 Answers

SOURCE: blackjack phone setting wont turn on

Scroll down to where it says phone off. Then hit OK or the middle button on the fromt side circle. Go to turn phone on. Wala...if that does not work try selecting your network from the -start-settings-phone options- network-then select your network

Posted on Apr 24, 2008

SOURCE: Blackjack stuck in "phone off"

maybe some of the problem is it may be on toggle mode which is only activate on window media player by pressing "8 button" other than that i suggest holding random button and try not to get mad and brake it.

Posted on Aug 23, 2008

  • 2 Answers

SOURCE: no service

my service stopped working

Posted on Nov 19, 2008

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1 Answer

Keypad is locked

Type this * 2767*3855 # FULL RESET of your phone.And it will be going to factory default which is 00000000 zero for default code.

Jan 20, 2010 | Samsung Blackjack SGH-I607 Smartphone

1 Answer

My black jack II is completely frozen. It wont load anything. I cant even send or recieve text messages or go anywhere from the main screen. I have taken the battery out several times but it hasnt helped....

Yes my friend, there is a reboot reset function on the Blackjack 2 SGH-i617.

reminder: "This following steps will delete all files on the phone memory"

*you just have to remove the sim card & memory card.
*Phone should be Off.
*(on the spinning wheel) press & hold the upper side so that you'll be *pressing the UP navigation key. Then while holding that button down, *you need to press & hold the power button.

It will go to the format screen then press #1, it will ask you if you want to delete the files, press the letter "Y" on the keypad then the phone will reboot.

Dec 19, 2009 | Samsung BlackJack II Smartphone

1 Answer

My blackjack ii just stopped working. I turned it

IT sounds like a software glitch.
the phone will most likely need a hard reset to repair it.
Sadly this will delete all of the personal data on your phone, and reset the phone to its factory defaults.
To perform a manual Hard Reset, press the Up Navigation key and the (Power) key.

Oct 24, 2009 | Samsung BlackJack II Smartphone

1 Answer

My blackjack's keys wont work

First off, how do you know it's the keys, rather than something else? More details are always helpful. An important question is, can you see or hear anything at all, by any means? If someone calls you, does the screen light up?
If you see incoming calls, but can't answer them because the keys don't do anything, then I'd ask if the phone might have the keyboard locked. You'll be able to tell because you'll see "Unlock" in the lower left of the screen when someone calls or you press the power button (top left edge, above the screen). If it's locked, pressing the "..." button to the left of the wheel will tell you how to unlock it (just the "*" button down by the "0" button on my Blackjack).
If you don't see anything when someone calls, you might want to figure out if the phone is working at all.
A couple of ideas (sorry if any of these seem obvious - it's bad form to miss simple solutions):
1. Is the phone powered on? You can turn it on by holding down the power button (top left edge, above the screen) for several seconds. If you make it to 10 without the phone coming on, then it might be the screen, the battery, or the phone itself.
2. Is the battery dead? Try plugging the phone in and then holding down the power button, as above. If it still won't work, try removing the battery, then plugging it in and doing the same thing over again. When you plug the charger in, you should see a Duracell-like image on the screen, even if the phone is turned off. If you still don't get any sounds or anything on the screen, it sounds like the phone has serious trouble - probably needs professional help.
3. If you hear sounds ("swooshing" on mine) when you turn it on or off and the keyboard lights up, but don't see anything on the screen, it sounds like the screen might be bad - probably needs professional help.
4. Finally, you could try connecting it to your computer with the sync cable. I haven't done that with mine, so you'll have to read the instructioins, but it might let you know that the phone is working internally, but having communications problems through the keyboard and/or screen. If that's the case, you can try fixing it yourself or get an estimate from a professional. Good luck!

Mar 29, 2009 | Samsung BlackJack Smartphone

2 Answers

My blackjack 2 just turns off

I found that when I locked the keys, it stopped shutting itself off. I guess I was hitting the power button or something. I just keep the keys locked all the time now, except when I'm using it. Hope that helps.

Dec 29, 2008 | Samsung BlackJack II Smartphone

4 Answers

Blackjack stuck in "phone off"

This solution worked for me: NJ

My Samsung Blackjack showed "Phone off" on the screen even after I switched on/off several times.

The fix: Turn the phone on and call your voicemail (i.e., hold "1" to connect to voicemail).
It will prompt you that the phone is off and that if you want to turn it on.

Press "yes" and Voila!

Jun 04, 2008 | Samsung Blackjack SGH-I607 Smartphone

2 Answers

Blackjack keypad not working

it could be that your phone could have goten bricked which means that it locks your phone aka virus its very comen with all this 3 party software or the software made your phone have a system error makeing you have no way of fixing it phones are hard to fix not like a computer so your phone maybe done.

Aug 18, 2007 | Samsung Blackjack SGH-I607 Smartphone

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