Question about Microsoft Windows XP Home Edition
I accidentally opened a virus email and received the Trojan Crypt33.nnm virus. I tried getting rid of it with my AVG software. That didn't work. I Installed Malwarebytes. That also didn't do the trick. Both read that they removed the threat, but it didn't happen. Now my computer wont even start. Any suggestions?
Posted by Anonymous on
Create an Ubuntu live USB thumb drive, start the computer up from USB using Ubuntu do an antivirus scan of the windows drive. The Crypt33.nnm virus embeds part of it's function into windows running services and can't be removed very easily from within windows.
Posted on Sep 10, 2014
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Posted on Jan 02, 2017
well be glad i saw your problem, coz we're gonna fix it for ya. Keep in mind you are going to have to install some new software and be patient, this will take a bit of your time.
a lot of people don't realize that over 90% of Trojans write themselves into your system restore function. So the first thing to do is disable your system restore.
To do this:
1. Right click on My Computer / properties
(this will open your system properties)
Click on the System Restore Tab - now check the box beside "Turn off System Restore on all drives"
Press Apply then OK
The Software you need to Download:
Go to www.filehippo.com
search for SpyBot Search & Destroy & Malwarebytes' anti-malware, Also Download CCleaner.
now download and install all programs.
Now update all applications
Now lets reboot into "Safe Mode"
For most computers Hit Start / turn off computer / restart - as soon as computer boots press F8 (you can check the safe mode boot up procedure, (Start/ Help & Support / search for safe mode)
When the Safe Mode screen starts select "start in Safe Mode"
When windows loads up completely hit Start then start spybot search & destroy and follow the directions to begin the scan. Do the same for Malwarebytes' anti-malware.
Let the scanners run their course then remove anything that is found. SInce you are in safe mode it should remove everything with no problem.
Now lets Reboot into Normal windows. Then lets run the CCleaner Program. The first Tab on the left reads "cleaner" and has a brush on it. Select that tab, on the bottom right click run cleaner.
Now when that finishes select Registry Tab on the left. then select Scan for issues. When scan has finished select "fix selected issues" it will ask you if you want to backup Registry, say no, then press fix issues, then close. Run registry cleaner till nothing else shows up.
You should be ready to go now, virus free. To make sure rerun all the scans we did previously. If their are some issues that could not be removed you will be notified (these are normally registry entries) you will then be asked if a scan can be performed at the next boot. Select yes on one or both of the programs ( spybot and antimalware's). then immediately reboot.
I hope this helps fix your issues. Please rate very helpful if this fixes your isues. ^_^ thank you
Posted on Oct 07, 2009
Download and scan your system withe free http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
If this still doesn't work , replace your anti virus . You can try the free http://www.microsoft.com/en-us/security_essentials/default.aspx , works fine for me .
Best regards ,
Posted on May 25, 2011
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