Question about Audio Players & Recorders
Very hard to diagnose remotely, but the most likely reason is the battery has failed.
Are you confident to undo it and check the battery, or perhaps you know someone with a test meter?
Bose are quite helpful, they also have live chat email and phone support.
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Posted on May 14, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Make sure the power supply is connected properly. If the power supply is connected upside down or sideways, the system will make a thumping noise, or will not play at all. However, no damage will be caused by connecting this wire incorrectly.
Posted on May 03, 2009
The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this.
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.
Posted on Jun 01, 2009
My remote worked perfectly until I changed the battery. The original battery was CL 2032 and I replaced it with DL 2032. After replacing the battery, only the volume control works. The off button will only fade the sound while the button is depressed. Release the button, and the volume returns to the original level and the unit remains On.
None of the other buttons work.
If you've found a solution, please post it here.
Posted on May 25, 2010
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