Question about HP LaserJet P4014n Printer

1 Answer

What is the setting and/or fix for no prompt at tray 1 for special media?

Windows 2008 SR2 print server Universal Print Driver PCL 6 (v5.70) HPLJ4014n printer Tray1 Size/Type = Any/Any Tray2 Size/Type = Letter/Plain When print job is submitted to print on legal it prints letter from tray 2 with no prompting. This is the only model out of 400plus network printers that show this trait.

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  • W.L. May 14, 2014

    are you able to swap it out to confirm that it's a driver problem?

  • C Edward Moore
    C Edward Moore May 14, 2014

    ll, thanks for the comments and suggestion. The matrix that we created eliminated drivers, setting and printing preferences as an issue. The last hurdle ended up being firmware and now we believe it is the solution, however not in the sense we would expect. We had another tech suport call prior to this issue and was asked to update the problem P4014n to the latest firmware. This is what we believe broke the "prompt for media" at tray 1 problem. We went to another P4014n with lesser version and it printed fine. The three that were not printing fine all had the latest version. The issue now is how does one roll back a printer that has the latest firmware beyond the recommeded (to the current firware that's working).

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  • HP Expert
  • 345 Answers

Set tray 1 paper size to "any size/any type". print out a configuration page to make sure that this setting took. set manual feed prompt to " unless loaded". That should work. Good luck !

Posted on May 16, 2014

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Posted on Jan 02, 2017

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  • 15 Answers

SOURCE: Printer insists on printing from tray 1

Go to Printers on start menu, Right-click on the printer go to properties, if you are lucky the 'printing preferences' are on the 'general' tab, click on it and you should have an option there to change it to letter..

Posted on Mar 17, 2009

SOURCE: tray output

You should configure TRAY 1 as Legal only.
and Tray 2 as plain letter.

Specially when you specify from what tray/paper type to print.

This can be easily configured from the Printer Properties within the Printers and Faxes section of the Control Panel.

Good luck!

Posted on Jan 26, 2008

jaylex
  • 417 Answers

SOURCE: Problem While printing

Hi there it seems to me that you have the printer driver set incorrectly.

First on the computer click on
Start
Then Control panel
Printers and Faxes
once in there right hand click on the pinter and select printing preferences.

Select the tray you wish to use as your default. Ok and exit that.

On the printer press the green tick button move the up or down arrow until paper handling is displayed. Select which feed either cassette or MP then sizes for this tray. Once that is complete select what media type the paper is i.e. plain preprinted or others.

(You may have to do that in the printing preferences within the driver as well)

That all going well you should now be able to press the print button and the page will come out from where you asked it from and with out pressing any buttons.

Hope this was of some help.
J

Posted on Dec 27, 2007

  • 77 Answers

SOURCE: WHEN PRINTING - THE PRINTER SAYS TRAY 1 LOAD PLAIN

You have the settinigs on the printer wrong. There are two things you need to do:
1. Open the tray and check that the paper guides are set to 8.5 x 11 (letter). There are both length and width guides in the paper tray, and EXEC size is quite a bit off from letter-it is more than 0.5 inch narrower than letter. It is also shorter than letter.
2. On the printer, use the settings button to navigate to the paper size. (The exact wording may vary; it's been a while since I worked on a 4050. It may be under print settings.) Once you find the paper size menu, configure tray 2-yes, I'm sure-to use letter size, any type. By the way, on HP lasers, tray 1 is the fold down tray on the front, tray 2 is the tray that will hold 500 sheets of paper and is the "drawer" that you load. Don't ask me why they use that numbering system.

Posted on Feb 11, 2010

  • 217 Answers

SOURCE: Configure HP 4050 printer to prompt 'load paper'

You'll have to change the paper TYPE of tray 3 to a different type as in tray 2.

Posted on Jul 29, 2010

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My hp color laserjet cp2025 has the pcl xl error subsystem: Kernel error: Illelgaloperatorsequence operator beginpage position: 14 What can I do to fix this?


A Hewlett-Packard LaserJet printing language, PCL 6 is optimized for printing from graphical user interfaces (GUIs) like Microsoft Windows.

The Enhanced PCL XL, or PCL 6, driver that is included with the HP LaserJet printers provides enhanced WYSIWYG and enhanced performance with application support over the Standard (PCL5e) driver. PCL XL is a new page description language by HP, that is part of PCL 6 and is closer to GDI, which many applications use. Less translation takes place by the driver, which means increased WYSIWYG capabilities, and better performance with applications that support escapes implemented by the Enhanced driver.

While printing using the PCL 6 driver it is possible to encounter a PCL XL error. This error will print out at the LaserJet device, and will look like something similar to the following:
PCL XL error

Subsystem: KERNEL
Error: IllegalOperatorSequence
Operator: EndSession
Position: 15

These type of errors can be PCL interpreter errors, firmware related, tied to communication, driver, driver dependency, and application specific. Additional troubleshooting will be required to further isolate to root cause.


Troubleshooting:


I. Verify printer functionality

To verify printer functionality, perform the following:
1.Power the printer Off.
2.Disconnect the parallel, USB, or network cable.
3.Power the printer On.
4.Once the printer display reports Ready, verify device functionality by printing a Configuration Page from the device.
Note: should the internal printer test not print as expected, and/or a PCL XL error occur, you have then isolated the issue to the printer device, and any network connectivity or driver / application troubleshooting can be ruled out.


II. Verify communication w/ the device

To verify communication with the device, perform the following:
1.Power the printer Off
2.Reconnect any communication device cable previously removed
3.Power the printer On
4.Once the printer display reports Ready, perform the following:
a.From the client machine or print server that had previously encountered the PCL XL error open the Printers and Faxes folder.
b.Right click the PCL 6 driver in question and select Properties.
c.From the General Tab select Print Test Page
d.Verify the driver test page successfully printed
Should the test page successfully print, continue with the next troubleshooting section entitled Isolate user, application and/or file.
Should the PCL XL error manifest itself as a result of the driver test page, perform the following:

1.At the print server, or client machine, open the Printers and Faxes folder

2.Click on Add Printer

3.Go through the Window’s driver install process installing the appropriate PCL 6 driver for the device in question, with the following characteristics: printing directly to the device (IP_Address, USB, Parallel, etc), creating a new print queue, selecting to Replace Existing Driver.
4.If the issue persists see section entitled: Microsoft Unidrv driver dependencies.
Note: If using an HP LaserJet PCL 6 device specific driver (discrete), try installing the latest HP Universal Print Driver PCL 6. Available at the hp.com website under support & drivers. Select product cb534a and also select your operating system, download a universal print driver Post Script would be the best selection.

You can also adjust a few settings under printing preferences:
under the advanced tab:
Raster compression:
Set it to max



III. Isolate user, application and/or file


If in fact the printers internal test pages and driver test page have printed successfully, further fault isolation must be performed to correlate the PCL XL error with a specific user, application, and or file. This information is most often easily gathered by speaking with the customer, investigating which user is printing when the PCL XL error manifests itself. Once the user is identified, the application the client was printing from can be isolated, and quite possibly the application file itself.

If an application file consistently causes a PCL XL error when sent to the device, it could be a problem only with the file.

IV. Microsoft Unidrv driver dependencies


The issue was identified to be related to Microsoft unicore files: unidrv.dll, unires.dll, and unidrvui.dll, that were not compatible with the available PCL 6 drivers at that time. Microsoft has developed a hotfix to address the symptomatic PCL XL errors – the Microsoft Hotfix can be reviewed here:
Microsoft Windows 2003 and XP: http://support.microsoft.com/kb/948046/en-us
Microsoft Windows 2008 and Vista: http://support.microsoft.com/kb/948349/en-us
Microsoft Windows 2000: NA
HP LaserJet – PCL XL Error




If anything else let me know,

Al
eliteprintersolutions@gmail.com

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