Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 all in one printer will not recognize the black cartridge. It will only print color. Have tried changing it, but makes no difference.

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What are the short and long term problems associted with dell all-in one photo printer 926

Posted on Jul 03, 2009

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Posted on Jan 02, 2017

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1 Answer

Scanner not working, but printer does print


Can you copy a document, when you put it under the glass? B&W and color?

If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...

962 All-In-One Inkjet Printer owners thread (W7)

If not, then...

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Jun 01, 2010 | Dell 962 All-In-One InkJet Printer

1 Answer

Can't print photo in black and white


Could this be the problem? From the User Guide: "Print Color images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge.
NOTE: You cannot select this setting if you have selected Color Cartridge for all Black Printing"

Dec 23, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

What kind of dell ink does this use


962 High Capacity Black Print Cartridge (Series 5)

and

962 High Capacity Color Print Cartridge (Series 5)

http://accessories.us.dell.com/sna/products/Printer_Accessories/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=AVDT962

Nov 03, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.


Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

May 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Reset the ink memory level after replacing cartridge


To get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

-Mustafa

Apr 30, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Dell 944 photo all in one printer


Set printer to print multiple copies. Put in less amount of paper. While printer is waiting for more paper, change cartridge.

May 21, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 printer faulty


Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

5 Answers

Dell 962


Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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