Question about Televison & Video
Try the following:
Posted on May 14, 2014
Try to unplug it for awhile and then plug it in. It may need a software update.
Posted on May 14, 2014
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Posted on Jan 02, 2017
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
Posted on Mar 16, 2009
Go to Sony.com at
Upgrade to the new 5.0 firmware
give that a try
Posted on Mar 31, 2010
You will need the following:
1) Internet connection
2) Wired router
3) long enough ethernet cable to reach from your blue ray player to the router.
Eject any disks and turn off the blu-ray player by unplugging it.
Attach the ethernet cable to the router and the other end to the ethernet port on the back of the blu-ray player.
Turn on the blu-ray player and wait for it to load all the way.
Using the remote, arrow over to the left to "Setup", the up to "Network Update".
After the unit updates and restarts, repeat until it tells you "Already Updated".
That should help you play the newer movies, and even some of the older ones.
Posted on Apr 03, 2010
Find System Settings on the Main Menu. Under System Settings there is an option to Reset To Factory Defaults. Under Reset To Factory Defaults you have options to Reset settings to Factory Default or Deactivate accounts.
Posted on Oct 22, 2012
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