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Forgot my passward how can I get it - Cell Phones

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Hi Angelica, we need a little more information.

- What kind of cell phone are you using?
- What password did you forget?

I'll answer for the most common phone: the iPhone. Hopefully you have your iPhone set so that after a maximum number of password failures the phone will wipe. If you can't remember your password, this is your best bet: wiping the phone and reloading it. You can always download all of your purchases again from iTunes.

You can also use the iCloud portal to remotely wipe your phone, assuming you had it set that way before you locked it.

If you locked it and you don't have it set to wipe after X number of failed login attempts, you can also use iTunes to wipe the phone and restore it. You won't be able to simply plug it in and wipe it because iTunes will ask you to unlock it first. You can get around this restriction by placing the phone in DFU mode. To do this, plug the phone into your computer (make sure that iTunes recognizes the phone) and then follow these directions:

1. Hold the power button until "Slide to power off" appears, and power off the phone.
2. Once it completely powers off, press and HOLD the power button (do NOT let it go) and count to three.
3. While still holding the power button, press and HOLD the Home button (do NOT let it go) and count to fifteen (15).
4. Release the power button, but KEEP HOLDING the home button and count to 10.

Before you reach 10, iTunes will report that it has found a phone in "recovery mode" and would you like to restore this phone. You can release the Home button when iTunes finds a phone in "recovery mode." Click Yes. iTunes will download the latest software for your iPhone and will restore it to factory new. Once it is done, you will go through the new phone wizard and you will be required to enter your Apple ID in order to unlock the phone. It MUST be the same Apple ID that was used to originally install the phone or it will progress no further.

Once this is all complete, your phone will be unlocked and you can go into iTunes and the App Store and re-download all your stuff. Go into each and go to the "Purchased" tab. All of your previous purchases will be there for download. If you backed up your phone through iTunes, you can restore a previous backup. If you backed up to iCloud, you can restore a previous iCloud backup.

Posted on May 14, 2014

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