Question about Microsoft Zune JS8-00001 Digital Media Player

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120 Gig Zune Locked Up -Won't Unlock

My 120G Zune was working fine for 4 months, and while using it i usually slide the lock to the "ON" position so i don't inadvertantly change something. The last time i used it when i was done i slid the lock to the "OFF" position but it stayed in the "ON" position and the LOCKED icon is on the bottom of the screen and it seems there is absolutely no way to unlock it. None of the reset options have worked. Has anyone out there had this happen? Can anyone help?

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One other option you may not know of is to hold the down button, and the back button at the same time. This will send the Zune into a deeper "off" state, and may reset your lock command.

If NO other options are working, you should probably try a "hard reset".

This means you will have to open the Zune itself up (you can find simple instructions for this fairly easily online) and pull a small plug out that connects the battery to the Zune itself. Don't worry, your music wont be deleted.

Posted on Jun 25, 2009

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Posted on Jan 02, 2017

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