Cannot successfully download any new songs thru music service(Rhapsody). Some appear to download and others have warning messages. However, now all old songs on MP3 have disappeared. A "No Files" message appears on player. Playlist can still be seen on player when signed onto Music service on the computer. Already contacted rhapsody support and posted on forum as well. NO luck. Got latest version. Already did that DRM license update thing. Help!
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Re: no files on sansa m 240 but appear on computer
Try formatting your mp3 player which might fix this problem. Also do some updates from the manufacturers website. This may be a known bug which your mp3 players manufacturer may have found and made a new driver version for.
First go to "My Computer" - now look for your mp3 player usually
named under for example "Removable Disk F", when you've found it
"Right-Click" on it then click on "Format", when format is complete try
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If you got your songs from a music service, especially Rhapsody, the songs have a fixed-term DRM license on them. After a certain period of time - sometimes as little as 3 days - you have to resynchronize the songs to the music service from where you got the songs. If you let your music service subscription lapse, then the songs will not be usable until you renew your subscription. This process of resynchronizing the songs to the music service does not always go smoothly. Sometimes synchronizing through Rhapsody or another service does not resolve your issue - in this case, you will have to go through the long, tedious process of deleting the affected songs off of your player and reloading them - either through the music service or through Windows Media Player.
If you never want to deal with this problem again, the solution is to only download songs that are in mp3 format. Mp3 files do not expire once your music service subscription has expired, and they do not give you strange messages to resynchronize the files.
Audio files from music subscriptino services come in several formats - Mp3, WMA, AAC, and sometimes WAV. The Rhapsody trial is for a subscription level that gives you the songs in WMA format. They have a license system on them called DRM protection. That is the problem with services that give you WMA files - once your subscription has expired, you cannot use the songs anymore, no matter how much you paid for them.
Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.
1) Sign up for an online music service, or
2) Load songs directly from a CD
When choosing an online music service, find one that only gives you the songs in Mp3 format - all other formats will be either incompatible with your player or will give you headaches down the road. The other value of getting an mp3-only service is that you will be able to use the songs later if you decide to let your music service subscription lapse. Rhapsody has an Mp3 Only service, but be very cautious - Rhapsody has about 6 different subscription levels, and only one of them is an Mp3 Only service. There used to be dozens of other choices besides Rhapsody, but not anymore - most other major music service either folded, went with a DRM-protected WMA format, or went with an AAC format (iTunes).
To load songs directly from a CD, use Windows Media Player. Open Windows Media Player 11 --> run your mouse over the Rip tab --> click on the arrow that appears under the Rip tab --> Select "Format" --> change to mp3. Then put your CD in the computer's CD drive and click on the Rip tab -> it will convert the songs on your CD to mp3 format so that you can load the songs onto your mp3 player.
The "synchronize files to continue" is annoying, and you are likely to get it again. If the music files on your player came from Rhapsody, the short-term solution is to re-synch the files through Rhapsody itself. If your subscription to Rhapsody, Overdrive, etc. ever expires, you will also get this message. The only long-term way around this problem is to only load songs that are in mp3 format (Rhapsody has an Mp3-Only subscription, which is different from its regular subscription; Limewire is another choice - but it is prone to have viruses, and some ISPs will cut off your broadband if you use the service). If you wanted to erase all songs and start over from scratch, you could update the firmware on the player - it will have the side effect of erasing everything on the player.
First, read your manual.
Second, find the name of the folder that the Rhapsody songs are stored in, and copy them or move them to the "My Music" folder on your computer. If you are handy with computers, instead of moving the Rhapsody songs to the My Music folder, go into Windows Media Player instead - click the arrow underneath the Library tab, and select "More Options" --> Library --> Monitor Folders --> Add the Rhapsody folder to your list of folders.
Third, make sure you have Windows Media Player installed on your computer, since that is the program you will be using to transfer the songs. Click on the Library tab, and make sure that the songs show up on your computer. Once you see them, click on the Sync tab and start dragging the songs (no more than 10 songs in one sitting) to the window that says "Drag files here to synchronize..."). Click Start Sync.
Warning: Some GoGear models recognize Rhapsody songs and others do not. If you have Rhapsody's Mp3-Only service, then you are in the clear no matter what model of GoGear you have. If you have one of Rhapsody's other subscriptions, you may be in trouble. If your Go Gear is truly an SA6045, it will recognize DRM-protected Rhapsody songs, so you will be OK. If you have an SA3025 or one of the newer models, you will only be able to successfully transfer songs by signing up for Rhapsody's Mp3-Only service.
The songs that are giving you this message are in WMA - the music service that was used to download them either has an expired subscription, or you have to resynchronize that player to that music service (whether it was Rhapsody or not). Also, the songs that are giving you this message might have had fixed-term licenses, and now the licenses have expired. Here are your options: 1) Renew the music service subscription 2) If it is renewed, then resynchronize your player to that music service 3) Convert those songs to mp3 format (probably illegal) 4) Remove the DRM encryption from those songs (definitely illegal)
You have to synchronize your Sansa to a computer that has a current subscription to Rhapsody, and you have to sync the Sansa to that same computer at least once every 30 days, or the Rhapsody songs will stop working. Use a different music service that is free, or convert all of the songs to Mp3 format to get around the problem. If you get a subscription to another music svc, then you must maintain a current subscription with whatever new svc you choose as well.
Okay, here's what i've encountered: songs that I downloaded on rhapsody, without purchasing, only lasted about 7-10 days unless i reconnected. once my trial period ended, i lost all the songs. songs that i've purchased i've had no trouble (although if you load them to the sansa immediately after download, you may get the same message. its best to wait at least 24 hours). good luck
Do you have an account with Rhapsody?
The preloaded music is part of the Rhapsody subscription service. If you dont have an account, you will receive that message until you delete the preloaded music, or subscribe to the Rhapsody Service.
Best of Luck.