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I have had a number of problems with the printer. The drum and error light are continual flashing. I have installed a new driver and toner cartridge as well as the printer to usb cable. I reinstalled the drivers and now the icon for printers and faxes is not showing up Please advise Dr. Mike Knaus

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  • michael927 Jun 23, 2009

    thanks for the info. I have found device manager what icon will show the printers it is not listed on the drop down menu

  • michael927 Jun 23, 2009

    i did find printers and the hl 2140 is listed on there as working properly.

  • michael927 Jun 23, 2009

    have done all you advised and i still have the problem

  • michael927 Jun 23, 2009

    unable to printer on this printer have reinstalled drivers the drum and error message are blinking.
    Checked the device manager and it says the the device is working properly have installed new cartridge and drum.
    Dr. Knaus

  • michael927 Jun 23, 2009

    what is firmware?

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You will need to replace the drum and reset the printer. The drums do have a fairly high failure rate.
If you have installed all new parts and are still getting errror code, you may have a fualty motherboard or the firmware needs to be upgraded.

Posted on Jun 23, 2009

  • Nate Stansfield
    Nate Stansfield Jun 23, 2009

    The software/hardware compatablility and communication.

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  • Master
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I f you get drum error in printer you have pull inkmcartdges and clean all thing from dust.
Then check.
Also clean ink cartrdges.
and connect your usb cable to usb port of computer then check in device maanger that your printer is found ad new hardware or unknown device?

You cna go to device maanger in my computer property.
then hardware ->then u can see device maanger.

Posted on Jun 23, 2009

  • kishor
    kishor Jun 23, 2009

    Now check on printer you get ant error on printer.

    I f you get drum error in printer you have pull inkmcartdges and clean all thing from dust.
    Then check.
    Also clean ink cartridges.


  • kishor
    kishor Jun 23, 2009

    go to control panel and open printer and faxes then open your printer icon then print test page

    Pl;ease let me know.


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I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

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    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
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    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

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    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

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The drum has come to the end of its life. You should replace the drum assembly and reset the drum counter. Here is the procedure:
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This should fix the drum light being on that 1720

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I continued looking and found where someone else had the same problem. I opened the front cover, held down the go key for 10 seconds and closed the door. This reset something because it works now.

Thanks

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hold cancel button down with door open, this should rest it

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