Question about Nextar Q4-04 Car GPS Receiver

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GPS Lost Signal for a few months

I have a Nextar M3-04 GPS unit and have not been able to receive a signal since sometime in March 2009. I called the company and they told me to send it in. I am hesistant to do this because if it happens again it will cost more to "fix" then to buy a new one because of shipping. Any ideas?

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This is taken from the Nextar Support Web Site;
"
Q: NOTICE for all US customers with M3 and Q4 series that have been having a problem recently with receiving a satellite signal.
A: Recently it has come to our attention that there has been a problem with a US GPS satellite, in the early morning of June 14 launch a sudden change in the code signal, leading to some GPS signal anomalies. It is told that the satellite signal should be running properly by June 22, 2009.

Posted on Jun 23, 2009

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1 Answer

No gps signal


Hello Johnny,

A quick search in the Rand database shows there is a record of you registering your device, however we don't see any service tickets. Have you called Technical Support with your signal issue?

The answer to your question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.

The issue normally occurs when device does not have a clear signal view of the sky.

Your device requires a direct line of sight between the receiver and the satellite. When an object lies within the direct path, accuracy suffers due to reflections and weakening of signals. This can be the cause of lost signal in urban environments, within valleys and on mountain slopes. In all three situations, the objects (buildings and the Earth itself) are substantial enough to completely block the GPS signals. When weak signals are received, they may have been reflected off buildings and the surrounding landscape. Reflections generate multi-path signals arriving with a small time delay at the receiver. This results in inaccurately calculated position.

To troubleshoot a signal issue we first suggest you reposition the device in the vehicle and allow it a couple minutes to recalibrate its new position. If there is no signal in the new position, step outside the vehicle with the unit. Perform a reset by pressing the reset button. (Found on the side or back of the device depending on your model) When the unit powers up, allow it a couple minutes to recalibrate its position. If the unit receives a single outside the vehicle but not inside, than there is something interfering with the GPS signal. Do you have a large windshield overhang? Do you have a dash camera? A satellite radio? We suggest turning off those devices to see if your unit will receive a signal.

Please call us if the unit continues to fail with receiving a signal after trying the above recommendations.

Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
TNDSupport@RandMcNally.com

Feb 16, 2014 | Rand Mcnally Intelliroute TND-520 LM Truck...

1 Answer

IT KEEPS SAYING GPS SIGNAL LOST???


Where is the unit located when you loose the signal?

Oct 10, 2011 | Nextar M3-06 GPS Receiver

1 Answer

Cannot aquire sattelite signal


Nextar is out of business and there are no updates available for your unit. You may want to try a "hard reset" on the unit to see if that helps at all.

Sep 29, 2011 | Nextar X3-03 Car GPS Receiver

1 Answer

Nextar GPS Never acquires GPS Signal


The only thing you can try is the external antenna for this unit.

You could be in an area that has poor signal.

If it where me, I would go to a place that I could return a unit,
I only use garmin, there hand-held unit's are the top rated for
the frequency of getting satellites.

So say you have a walmart, see if you can return a unit, buy a garmin
and see if it get better reception, and if it doesn't then its not the unit.

If it does,sell you old one on ebay.

Feb 12, 2010 | Nextar M3 Car GPS Receiver

1 Answer

No Signal since 6/14


From the Nextar Support Web Site

"Q: NOTICE for all US customers with M3 and Q4 series that have been having a problem recently with receiving a satellite signal.
A: Recently it has come to our attention that there has been a problem with a US GPS satellite, in the early morning of June 14 launch a sudden change in the code signal, leading to some GPS signal anomalies. It is told that the satellite signal should be running properly by June 22, 2009."

Jun 18, 2009 | Nextar Q4-04 Car GPS Receiver

1 Answer

No signal


the answer is on the nextar support page about the satellite situation. It is in red ink. http://www.nextar.com/frontend/gps_navigation_systems.asp

Jun 17, 2009 | Nextar Q4-04 Car GPS Receiver

1 Answer

Nextar m3 and no signal


Hi.
You are facing this problem because of the US GPS Satellite because there's a sudden change with the code signal which leads to GPS signal anomalies.
Even though you've traded it. the problem is still there.
It's better to go with another brand or model.
As this problem cannot be fixed with this unit.

Jun 16, 2009 | Nextar Q4-04 Car GPS Receiver

1 Answer

Nextar q4-01 frozen on one map


I don't have a solution, but apparently Nextar has had a ton of people with the same problem. So just know that it's not just your gps unit that is doing this. I even tried exchanging it out for a new one and it even did the same thing. No signal and frozen in one spot... I went with Tomtom and it works great!

Jun 15, 2009 | Nextar Q4-04 Car GPS Receiver

1 Answer

Nextar W3G


my nextar x3-t is saying waiting for gps signal

Apr 05, 2008 | Nextar X3-02 GPS Receiver

2 Answers

NEED A MANUAL CAN NOT FIND MINE


they only have the quick start guide available on their website here-
http://www.nextar.com/frontend/support.asp?CATEGORY=10000312&MODEL=X4-T&subpr=482252903&categ=

you should call and see if they will send you a replacement.

United States/Canada
Hours of Operation | Monday to Friday 8 a.m. to 9 p.m. EST (closed on holidays)
Phone | +1 (888) 849-0846
Fax | +1 (951) 602-6047
Email | service@nextar.com

United Kingdom

Hours of Operation | Monday to Friday 8 a.m. to 9 p.m. EST (closed on holidays)
Phone | 0800-047-0126
Email | service@nextar.com

Mar 25, 2008 | GPS

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