Question about SanDisk Sansa Clip MP3 Player

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My Sansa Clip is connected to my PC but I am getting a message to say 'the device has stopped running or is switched off'. It is connected.

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  • 63 Answers

Switch it on or mayby its faulty

Posted on Jun 23, 2009

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How to fix a sandisk fat is corrupted please recover fat


You could try the following:

Start with the Clip turned OFF. Slide the power switch down to the HOLD position. Press and HOLD the center button depressed until it is recognized by the PC- give it a few seconds.

The Clip's display will state "connected" with the device now in MSC mode.

You can now repair the File Allocation Table (FAT) using Windows' chkdsk utility.

Open My Computer and find the Clip a listed under "devices with removable storage" as a flash drive. Let's say it displays as E: SANSA CLIP for example. Our assigned drive letter is E:

From the Run box under Start, enter cmd and press Enter. You will get a DOS window.

Enter chkdsk E: /f and press Enter. The /f toggle tells the utility to fix the errors.

After clicking on the Safely Remove icon in the taskbar, or right clicking on the Clip and selecting Eject, unplug the Clip.

Try powering it up again, and see if all is well.

I found this at: http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/FAT-is-corrupted-On-Clip-4G/td-p/250798

Dec 31, 2014 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa MP3 Model e280 has frozen with the message refresh data base on it. I have turned it off and turned it back on again but it the message won't clear. I have even let the battery run flat and then...


Check out my tip on your problem -->
http://www.fixya.com/support/r3962743-sansa_mp3_player_frozen_reset_format <-- copy the address into anew window.

To reset your Sansa Mp3 player.1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly. If that does not get your player working again, try and Format to clear any corrupt files that may be present. You will lose all your music - sorry. For the Sansa Clip: 1. From the Main Menu, in the player -> select Settings -> Format. 2. Select Yes. You can also format using Media Player if you have unfrozen your player.1. ->start Media PlayerIf you have Media Player 10 --- Connect the Sansa player to the PC in MTP (See next step to change to MTP mode) . 1. Turn the player OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the player to the PC with the USB cable. once you have done that... Click on the Sync tab.(be sure your player shows in the pull down menu)Click the pencil icon on the upper right corner of the window.Click OK to start formatting. Now if you have Media Player 11---Click the Sync tab.On the left panel, look for the device. It is usually the last device listed.Right-click on the device and select FormatClick OK to format.

Feb 15, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

When I turn on my SanDisk Sansa Clip MP3 Player all it has on it is record and ready, I used to have a bunch of music on it and I don't know what I did , I did try to download a book once,I think I did...


Hello,
  • First you could try to RESET the Sansa Clip as next:
>>>
1. Turn the player on (shortly switch the power switch up)
2. Slide and hold the power switch up for 15-20 seconds
3. Release the power switch
The reset is completed
<<<
4. Shortly slide the power switch up
Check if the player functions normally again.

  • When the reset does NOT help next steps will be required:
>>>
1. Put the player in MSC mode: this way a computer recognizes the player as a removable disk.
How to put the Sansa Clip in MSC mode:
1.1 Turn device OFF.
1.2 Slide the Hold switch down to Lock (orange color showing).
1.3 Press and hold the center button while connecting the device to the PC.

2. Backup the media content on the player to the computer.
Connect the player to the computer and backup the files to the PC,
exploring "My Computer" in the removable disk.

3. Perform a firmware reinstallation / firmware update.
Use next link for updating the Clip's firmware:
http://kb.sandisk.com/app/answers/detail/a_id/300/related/1
The Sansa Firmware Updater execute file is mentioned as installer
for getting the matching updates for the Sansa Clip.
Direct to the Sansa Firmware Updater execute file with next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
Right click the link above and select "Save Target As..." for saving the
installer to a location on the computer.
Double click the execute file after the download has completed to run it.
<<<

Sansa Clip manual


When this helped, I'd appreciate your vote.
In case you need more help, just add a comment.

Jan 02, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

The PC will no longer recognize it. I've tried downloading the driver from the sansa website and manually attempting to fix it will no vail


Hello,

Support for the Sansa Clip support information is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/4303/kw/clip/r_id/101834

Correct link for updating the Clip's firmware:
http://kb.sandisk.com/app/answers/detail/a_id/300/related/1


When MANUALLY installing firmware:
Check the version of your player to have the matching firmware download for the player, as described in the updating firmware link.

Going to the Sandisk forum site for the Clip firmware download:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109
Note: read the instructions how to perform the firmware update.
1. Choose the correct version for the player.
2. Connection mode in Windows should be automatic, when not recognized in Windows or with MAC and Linux use MSC mode ***** .
3. Extract the zip file on the computer first.
4. Next put the unzipped file on the player in the root directory.
5. Disconnect the player.
6. Restart the player: the firmware update should restart now.

*****Note:
Switching to MSC mode for Sansa Clip:

Method 1: through the menu
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
Method 2: forcing, using the buttons / switches
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Need more help ? Just post a comment.

Dec 14, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

My sansa sanclip just froze.iit was charging and


Hi.

You have two Solutions.

Solution 1:

Resetting the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

****************************************************************
c2511e7.gif
****************************************************************

Solution 2:
Updating the Sansa Clip Firmawre:
  1. If it's not installed yet, download and install the Sansa Firmware Updater.
  2. Connect your Sansa Clip to the computer.
3.1. Assuming there's a new firmware available, the following message will appear on your lower right task bar. Click on the balloon message:

*************************************
68bf43c.gif
*************************************
3.2. 3b. OPTIONAL: You can also manually run the SansaUpdater from your programs files. Most likely it will be under All Programs > SanDisk > Sansa Updater > Sansa Updater.

4. Select the Firmware check box.
********************************************************************************************
9bfa31c.gif
********************************************************************************************

5. Click Download Now. Firmware downloads and updating starts.

********************************************************************************************
72ec881.gif
********************************************************************************************

6. Click Finish after the firmware has been downloaded.

********************************************************************************************
f7b3008.gif
********************************************************************************************
7. Disconnect your Sansa Clip from the computer.
8. A "Firmware upgrade in progress" message will appear on the Sansa Clip's display screen. The device will turn itself off after the firmware is updated.

Additional Help:
Sansa Clip Manual Guide.


If you need any Further Help Just don't Hesitate Asking me.
Thank You For Using Fixya.
Good Luck.


Nov 03, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I am trying to get a SanDisk Sansa Clip player to communicate and get hooked up with my computer. I have been getting a code 28 message, and I downloaded the MTP POrtability update from Micorsoft, but...


Applies to the following Operating Systems:
  1. Windows Vista
The device appears properly in Device Manager and My Computer, but is not recognized in Windows Media Player and cannot be synced.
STEP1 - Download the appropriate hotfix from Microsoft
  1. Download the hotfix from http://support.microsoft.com/kb/939211
  2. Run the hotfix.
  3. Connect the device to the PC.
If this article did not resolve your issue, please contact the manufacturer at support@sansa.com.

-Tha Mp3 Doctor

Jan 06, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip 2gb lockec


First of all, may I ask if you have a mini disc player or a Sansa Clip? Because the Sansa Clip does not play discs of any kind.

If you do indeed have a Sansa Clip you will find the FAQ rather helpful here - http://www.sansa.com/support/sansa_clip/faqs
Question 9 there is regarding devices not recognized by the PC and the solutions are as follows:
The most common reason for this problem is not having the latest Windows Media Player installed, or having a Windows OS version that is not supported by the Sansa player.
The Sansa players support Windows XP SP2 and Windows Vista and above. If your operating system version is supported by the Sansa player:
SOLUTION 1 – Download and install the latest Windows Media Player

SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199
SOLUTION 3 – If that didn’t help, download and Install the MTP Porting Kit (click here)
SOLUTION 4 – If that didn’t help, try connecting the device to the PC using MSC mode

Clip: Go to Settings > USB mode & choose MSC

If none of the solutions work for you, please post the results of your attempts and we can go from there.

Dec 27, 2008 | Audio Players & Recorders

1 Answer

2GB Sansa e250 won't connect to my PC


Hello!!!

Try connecting it to different USB!!

Nov 02, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa Clip 2GB won't transfer songs


I had a similar problem with with one of my mobiles, so not sure if it applies in this case, check the ports, and make sure the device is connected to the correct usb port that the pc has allocated to your portable device (sansa clip)

Sep 17, 2008 | SanDisk Sansa Clip MP3 Player

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