Question about Dyson DC14 Bagless Upright Cyclonic Vacuum

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The DC04 Zorbster runs slow, it still picks up but I am worried it will overheat. If I hit it at the front, the motor picks up speed until the next time I start it up. Can you help???

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The problem is likely caused by either (a) a broken or worn microswitch operating lever or (b) a faultyt microswitch. With the bin removed, the lever becomes visible just above the filter upon which the base of the bin normally rests.

Replacement of either part necessitates dismantling the appliance. The necessary parts are available from http://www.espares.co.uk/parts/dyson/dc04-zorbster/p/1086/716/4/420621

Posted on Sep 01, 2009

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I have a Dyson DC04 Zorbster. Sometimes there is very little suction & the motor runs slower than normal. If I give it a little shake or push down on the bin (my wife tends to give it a kick) the motor...


Hi David, it's Jack at Dyson.

The issue you're describing sounds very unusual. If the motor seems to be changing speed in use, this could suggest a fault with the motor. DC04 is one of our very oldest machines, and unfortunately due to its age we're no longer able to support it with servicing or spares. However, it would be worth giving our experts a call so we can help confirm if the motor is the cause of the issue - and we can also discuss other the options available to you.

When you have your machine to hand, please give us a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

We'll look forward to speaking to you.

Feb 25, 2015 | Dyson Vacuums

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How do I remove a duster sucked up in dc04 and cannot find it anywhere?


Hi there, it's Jack at Dyson.

If your DC04 is making a burning smell after picking up the duster, I would encourage you not to use the machine until we can help you locate and clear the blockage, and run you through some quick troubleshooting checks to make sure nothing is damaged.

When you have a moment, please call our freephone UK Helpline when you have your machine to hand. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

We'll look forward to speaking with you.

Sep 21, 2014 | Dyson DC04 HEPA Bagless Upright Cyclonic...

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Dyson dc04


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC04 is equipped with a thermal cutout, which will shut the vacuum off for protection if it starts to overheat. This could be due to a blockage - the pre-filter may also need a wash. It should automatically reset after it's had at least 2 hours to cool down. You can prevent this from reoccurring following the steps below.

To wash the pre-filter, use cold water without detergent, as shown in the video below. Allow at least 12 hours for both parts of the filter to dry completely before replacing it.


To check the vacuum for blockages, just follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc04/dc04-standard/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-wash-filters/machine-not-sucking-picking-up-as-well-as-usual-dc04/wand-suction

If you'd like further advice after giving these checks a try, please give our experts a call directly on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Jul 29, 2014 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

DC04 has lost suction?


Hi there,

If your DC04 doesn't seem to be picking up as well as usual, you may want to follow the steps shown in our online Support guide to ensure everything is correct with your machine:

http://www.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

The filter may also need a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 31, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No suction on floors but OK on hose


Hi there,

If your DC04 picks up as normal through the wand, but not through the cleaner head, this may be due to a blockage in the machine. The filter may also need a wash. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve the issue, but if you'd like further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Mar 03, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

My dc04 motor stopped in mid use and wont start up again has motor gone?


Hi Steve,

Your DC04 is equipped with a safety device which shuts down the machine if it starts to overheat. This can be due to a blockage, or because the filter needs a wash. You should find the machine will restart after cooling down for about an hour, but to ensure this doesn't happen again, please follow the steps shown in our online support guide to locate and remove any blockages from the cleaner:

http://www.dyson.co.uk/support/help.asp?article=89&product=DC04-SY-STD-BC

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if the machine won't restart, or if it continues to cut out in use, please get in touch with us directly so we can help. You can call free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support


Nov 07, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

How do I replace the microswitch in my dyson DC04 Zorbster


Move the flexible hose at the rear out off the way and you will see a small hole that goes through to the on/off switch assembly. Use a small screwdriver through the hole to push the plastic clip away and you can then lift off the on/off button. You will then see a phillips screw that holds the switch assembly/housing to the main unit. Just unscrew and the whole switch unit can be removed.

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