Question about Creative Labs Zen Neeon MP3 Player

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Stuck on the logo zen neeon 2

I have my creative zen neeon 2. while transfering the muziq it hang.
then after that it is not swiching off nor it is swiching on. ihave reset the button but it power on again but stuck on the zen neeon logo. kindly advise.....

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  • 63 Answers

Remove music and reformat then put music again

Posted on Jun 23, 2009


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My creative zen neeon hangs on creative logo what i can do?even it doesnt detects,then how can i format or reinstall the firmware?....plz help me....

try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play/Pause button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:

    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Sep 25, 2009 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    Zen Neeon 5 "No Music" displayed

    your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

    Nov 02, 2008 | Creative Labs Zen Neeon MP3 Player

    3 Answers

    Zen Neeon Frozen - USB Display

    we have the same problem

    but there is 1 way to solve it

    wait for the battery to drain and charge it

    hope it helps you : )

    Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

    1 Answer

    Free Installation cd download for CREATIVE ZEN NEEON 2

    here are the links.....
    1st link,....
    2nd link....

    if his doesnt work for the device you have....try searching for the absolute name....

    Feb 12, 2008 | Creative Labs ZEN Neeon 2 MP3 Player

    1 Answer

    My Computer Won't Read It!!!

    These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

    If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

    Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

    If you got a new HD, replace the old one and reassemble your Neeon.

    Next download the latest Neeon Firmware Upgrade here:

    Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


    To install this firmware upgrade:
    1. Press and hold the Play button while connecting your player to your computer's USB port.

    2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
    3. Release the Play button when the Find New Hardware dialog box appears on the screen.
    4. Follow the instructions on the screen to install recovery drivers for your player.
    5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
    6. Double-click the firmware upgrade file and follow the instructions on the screen.

    I found the above instructions with other Neeon's forum here:

    You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

    When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

    Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

    I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

    But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

    I'll post my results in the future if I succeed.

    Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

    5 Answers

    Zen Neeon frozen completely

    Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

    Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

    2 Answers

    My creative zen neeon 2 (4GB) isn't turning ON

    Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

    May 02, 2007 | Creative Labs Zen Neeon MP3 Player

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