Question about Dyson Vacuums

1 Answer

Retractable cord stuck

Dyson animal

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Rodger, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your Dyson Animal's cord rewind mechanism. We should be able to help but we'd need to take a few further details about the exact model you have. Our experts will also be happy to take you through some troubleshooting checks - and if a repair is needed, we'll be able to confirm if your machine is within the Dyson guarantee period.

When you have a moment, please contact the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Posted on Jun 11, 2014

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 10865 Answers

SOURCE: cord getting stuck, won't come fully out.

Hi Karen. Chances are your cord has a kink in it which is preventing it from coming all the way out. Pull the cord out almost as far as it will come and then twist the cord one way or the other and pull to get the kink out of it. Once you have it all the way out you can start closest to the machine and smooth out the entire cord to be sure that the kinks are more or less permanently gone.

Posted on Apr 30, 2009

  • 83 Answers

SOURCE: Dyson 07 plug gets very hot after prolonged vacuuming

Electrical current passes through the electric cord and plug - it will get warm, that's normal. If the problem is worse where you smell an electrical burning smell, only an authorized dealer can fit a new power cord to your vacuum cleaner. Call the Dyson helpline, they will let you know who the closest repair dealer in your area is.

Posted on Jul 30, 2009

renevacdoc
  • 84 Answers

SOURCE: I have a Dyson DC17 animal vacuuum. Recently got

you need to check the clean out ports 1 directly under the hose on the bottom and the other where the removable filter is

Posted on Jan 02, 2010

  • 231 Answers

SOURCE: how do you remove the electrical cord for a dyson

remove the cover right above the canister. there is a couple of screws in the front holding it in. i think they are T15 torx. that will give you access to your switches and your cord

Posted on Jan 03, 2010

VacuumRepair
  • 438 Answers

SOURCE: dyson dc07 animal\ no suction

Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Posted on Apr 04, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to I fix the stuck power cord on the Dyson DC23 Turbine Head Animal?


Hi Saule, it's Jack at Dyson.

I'm sorry to hear your DC23 Turbine Head's cord seems to be stuck. If there's an issue with the cord reel mechanism, your machine may need a repair.

We'd be happy to help you arrange this, and will also be able to confirm if this is covered under your Dyson parts and labour warranty. Please note, we would advise against trying to repair the machine yourself in case damage is caused - if your vacuum is within our warranty period, this could also void any remaining cover.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to discuss your options with our experts.

We'll look forward to speaking with you.

Dec 20, 2014 | Dyson Zorb Mini Turbine Head, NEW Animal...

1 Answer

How do I fix the retractable cord on a Dyson DC19 vaccum cleaner


Great Youtube video
https://www.youtube.com/watch?v=4p0N2XwiKaw

Aug 22, 2014 | Dyson Vacuums

1 Answer

I can't return my electric line. How can i fix it? I push the bottom to return my line, but no any action.


Hi there, it's Jack at Dyson.

DC47's cord reel button needs to be pressed down firmly to retract the cord - you should feel a click from the button when it's pressed down far enough. Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

If you're sure you've pressed the button down as far as it will go, and have not been able to get the cord to retract, please get in touch with us directly so we can provide further assistance. You can reach the Dyson customer Helpline on 0800 298 0298 (UK) or 1-866-693-9766 (US).

9d15b991-e29d-420a-a634-c69d68589817.jpg

Jan 23, 2014 | Dyson DC47 Animal Canister Vacuum Cleaner

1 Answer

Dyson dc25 animal retractable wand won't go back


Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful: http://www.dyson.com/support.aspx


I hope that helps.


Boulder Epoxy Garage Floors

Sep 18, 2013 | Vacuums

1 Answer

How do you remove the electrical cord for a dyson


remove the cover right above the canister. there is a couple of screws in the front holding it in. i think they are T15 torx. that will give you access to your switches and your cord

Jan 02, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson Animal DC07 will not turn on. Nothing happens when plugged in and the switch depresses


The Dyson cords are known to go bad, test the cord and see if there is voltage. If this is too mechanical for you, take the vacuum to your nearest vacuum repair shop

Aug 29, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

Dyson 07 plug gets very hot after prolonged vacuuming


Electrical current passes through the electric cord and plug - it will get warm, that's normal. If the problem is worse where you smell an electrical burning smell, only an authorized dealer can fit a new power cord to your vacuum cleaner. Call the Dyson helpline, they will let you know who the closest repair dealer in your area is.

Jul 05, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Cord getting stuck, won't come fully out.


Hi Karen. Chances are your cord has a kink in it which is preventing it from coming all the way out. Pull the cord out almost as far as it will come and then twist the cord one way or the other and pull to get the kink out of it. Once you have it all the way out you can start closest to the machine and smooth out the entire cord to be sure that the kinks are more or less permanently gone.

Apr 30, 2009 | Dyson DC08 Hepa Allergy Bagless Canister...

Not finding what you are looking for?
Vacuums Logo

Related Topics:

208 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18387 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...