Question about Canon PIXMA MP620 All-In-One InkJet Printer

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My dell 2335dn error message says "MPF tray empty" what is the problem?

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It's looking for an alternative paper size from the MPF (multi purpose feeder) because it thinks the size you need FOR THE SPECIFIC DOCUMENT BEING PRINTED is not available in the default feeder. You can bypass this behaviour see here on page 73
ftp://ftp.dell.com/Manuals/all-products/esuprt_printers_main/esuprt_printers/dell-2335dn_User's%20Guide_en-us.pdf

Posted on May 13, 2014

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1 Answer

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1 Answer

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1 Answer

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This is usually related to the way the tray or trays are configured on the printer or the way the program from which your printing from is configured. If you are using ms office, as an example, if the instructions to the printer from the software (ms office) say to print this document to the Multi Purpose Feeder tray (MPF) using plain paper and there is no plain paper in the MPF, you will get this error. Conversersly, if the printer's MPF is configured to print only legal size paper, and the software you are using is sending a print job to the printer telling it to use letter in the MPF, you will get this error. Basically, the printer settings and the settings from the software must match in order for this error to not occur. The settings for the printer can be changed usinig the operators panel of the printer. Directions for this should be available in the users manual or from support.dell.com. The setings for the software shold be in the print properties/preferences of the software being used.

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Got a 3100CN and had the same problem but found that a) Changing paper size from the web doesn't work but b) Go to the printer control panel on the printer and use the menu to set the paper size for the MPF tray for FREE. Now your application under windows will overide the whatever the printer thinks and will print. Envelope via Word all work without problem. Suggestion . Configure two printers one B&W using tray one and one colour using MPF and you can now quickly select whether to use colour or b&w. Regards John N - N2UYI/G7LTQ

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