Question about HP DeskJet 9800 InkJet Printer

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My printer cartridge is stuck/jammed on the left side of the printer and won't move.

HP Deskjet 9800. Error message states, turn off power and unjam, but it is stuck where I can not pull it out.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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Achabacha
  • 113 Answers

SOURCE: my HP Deskjet 6940 won't print.

Your Printer is Malfunctioning. Contact the HP Service Support for servicing of your Printer.

Posted on Apr 24, 2009

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  • 2567 Answers

SOURCE: hp deskjet 5552 printer Problem: cartridge

Here is a page explaining how to resolve this issue:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=71895&prodTypeId=18972&prodSeriesId=71895&objectID=c00681585

Posted on Jul 21, 2009

  • 53 Answers

SOURCE: We have an HP C6180. Carraige jam with grinding noise

perform the steps in the webpage:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786043&cc=us&lc=en&dlc=en&product=1153494

Posted on Oct 03, 2009

news775
  • 699 Answers

SOURCE: I recently aquired a HP psc 2410 all in one

There is little or no value in older printers.
However the unit has gots its positioning confused.
Try switching off and on printer several time, opening lid for cartridge change to see if it can synch itself again.

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Posted on Feb 07, 2011

Testimonial: "Thanks for the quick response. I will try it. Hope it works. Thanks."

  • 289 Answers

SOURCE: Hi, my HP Deskjet F380

when you open the cover of the printer where is the cradle located? if it is in the right push it to the left corner,then plug the unit observe, if still not work check if it is on the left push it to the right, be sure to unplug first the unit before executing this method, then on again the unit

Posted on Aug 07, 2011

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1 Answer

Ink cartridges stuck on left side of carriage. Won't move. Tried all of the suggestions and still says carriage jam.


it will be stuck in roller cleaner mode, that is mechanical. the only real way is to push it thether over to the left. with the power off the printer, then close the compartments and turn on the printer it can take 2 o3 goes as it will try to move it right. you have to get it off the clip that is holding it there. the cartridge is held in place to stop it moving while the roller is cleared.

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Whenever i try to print it does 1/2 page then the cartridge keeps getting stalled on one side. Error message on screen says print cartridge stalled, error message on printer says clear carraige jam. Cannot...


If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.

Feb 03, 2011 | Office Equipment & Supplies

1 Answer

Printer says "Open Door Clear Cartridge Jam" How


You might wanna try removing and reinserting the cartridges and make sure that they are properly fitted in.
Sometimes cleaning the cartridge and the carriage where you took out the cartridges from with a damp lint free cloth does the trick.
If you still have that message, open the cartridge access door.
If the carriage is stuck at the right side of the printer, move the carriage to the left side by hand. If it's stuck on the left side, try moving it by hand in the right side of the printer. Then while the printer is turned on, unplug it from the wall outlet and then plug it back in.
If the printer does not turn on, use the power button.
Try printing again.

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1 Answer

My HP Deskjet 6940 won't print.


Your Printer is Malfunctioning. Contact the HP Service Support for servicing of your Printer.

Apr 10, 2009 | HP Deskjet 6940 InkJet Printer

1 Answer

Will not print / cartridges will not move back and forth


I had this happen to me the other night and I had to restart the printer to get the print job out of the que. You could try that.

While it's restarting, unplug the power cord and the usb cable. That should reset it.

Jun 21, 2008 | HP DeskJet 5550 InkJet Printer

4 Answers

Print cartridge cradle is stuck ican't find where it is jammed


This might help . . . Mine finished printing one doc & then made a terrible noise & sent a message to my screen that "print cartridge cradle is stuck." When i opened door, i could see it was stuck off to the left side so left cartridge was obscured. I could not get it to budge, although i kept turning it off, gently pushing & turning it back on. Finally, i got my hand inside & determined that the little door to the left-side cartridge had popped open & was causing it to remain stuck. After some struggles (turn off printer first!) i was able to maneuver it around & close it tight. Now, all is well . . .

Apr 16, 2008 | HP Office Equipment & Supplies

1 Answer

Printer cartridge jam


Oh dear, you may have a paper jam preventing it from movin, Open up the unit cover, get a torch and check thoroughly around it and rollers and down the back where paper goes behind unit too. I am willing to ber you find a tiny jam. Post back if it still won't print. Hint: sometimes you nedd to reset printer default settind and turn off and on again when jam is cleared to reset warnings.

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