Question about HP Officejet 5510 All-In-One Thermal Printer

1 Answer

Hp 5510 wont recognize scanner - HP Officejet 5510 All-In-One Thermal Printer

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 184 Answers

Step one: Check the All-in-One, the USB cable, and the connection You must use a USB cable that is less than five meters (16 feet five inches) in length to connect All-in-One products. Do not use patch cables to increase the length of an existing cable; however, you can use a powered USB hub if you need more length. USB-to-parallel adapters are not supported by HP All-in-One products. Disconnect any other USB printers—USB scanners, USB cameras, and any other USB connected peripherals other than keyboards and/or mice—while you test the USB connection to the All-in-One. If the connection to the All-in-One succeeds with only the All-in-One connected to the computer, start reconnecting USB devices one at a time. If the connection fails after reconnecting a device, you may need to purchase and install a USB hub or uninstall the software for that device. Checking the All-in-One and the USB cable Perform the following steps to verify that the All-in-One is working correctly and to verify that the USB cable connection is not the problem:

  1. Check the front panel of the All-in-One to verify that it is turned On and does not have an error. Correct any problems found.
  2. Print a self-test page from the front panel of the All-in-One. If the page does not print, verify that the front panel is installed, all doors on the All-in-One are closed, and check the paper supply for problems. If the problem cannot be determined, contact HP for assistance. Follow these steps to print a self-test page:
    • Models that have a Setup or Menu button: Press the Setup or Menu button until Reports appears in the display, and then press Enter . Use the arrow buttons to scroll through the options until Self-Test Report is selected, and then press Enter .
    • Models that do not have a Setup or Menu button: Press and hold the Cancel button, and then press the Color Start Copy button.
  3. Disconnect the USB cable and examine it. Replace the USB cable if it is damaged or shows any signs of having been pinched, crushed, or run over by chair rollers.
  4. With the computer started and the All-in-One turned on, plug the USB cable into a USB port on the back of the computer or into a powered hub and then reconnect the USB cable to the All-in-One. USB ports in a keyboard and on the front of some computers may not provide enough power to maintain communication with an All-in-One device.
  5. If another USB cable is available, replace the USB cable to verify that the cable is not the problem.
Verify that the computer supports USB and check the Device Manager Some computers do not come from the factory with the USB port enabled. If the All-in-One was connected before the software was installed, Windows device detection (Plug and Play) will not occur correctly. Complete the following steps to check whether the USB port is enabled and check for unknown entries in the Device Manager:
  1. Right-click My Computer (click Start first in Windows XP) and then click Properties .
  2. Select the Hardware tab, and then click Device Manager .
  3. In the Device Manager, scroll to the bottom of the list of installed devices and look for the Universal Serial Bus (USB) entry. This might be listed under System devices .
    • If you see the Universal Serial Bus (USB) entry, then Windows has recognized and configured the USB port. Proceed to Step 4.
    • If you do not see the Universal Serial Bus (USB) entry or there is a yellow exclamation or question mark next to the USB controller, Windows has not recognized the USB port, the port is disabled in the computer BIOS setup, or there is a problem with the USB port setup in Windows. Contact the manufacturer of the computer for assistance correcting these problems.
  4. Look through the listed devices for any devices that have an exclamation or question mark beside them. Click the plus next to any of these devices to view additional information about the device. If the device listed is an entry for the HP All-in-One, do one of the following:
  5. Devices that have a question mark next to them: Remove the entry by highlighting the device and then clicking Action and then Uninstall . After the device has been removed, disconnect and then reconnect the USB cable to the All-in-One.
    • If the problem persists, disconnect the USB cable from the All-in-One and then uninstall the software following the directions in the HP document Uninstalling the HP All-in-One Software (bpu01843) (in English). Be sure to use any software cleanup utilities listed in that document for your product model and then reinstall the software.

Posted on Jun 23, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why won't my HP Photosmart 5510 copy?

first you confirm scanning is working or not if it is working fine there is no issue with printer, if it is not working problem found with scanner assay you need to contact hp service center....

May 04, 2014 | HP Photosmart 5510 Wireless e-All-in-One...

1 Answer

Show me where to install ink for model hp officejet 5510


first, you need to lift up both the ADF unit and the flatbed scanner glass unit.

then, when the print carriage moves into view, press down and pull the ink cartridge for replacement.

Jul 13, 2011 | HP Officejet 5510 All-In-One Thermal...

1 Answer

How to anable my scanner on my hp 5510 officejet all in one printer fax scanner

With HP, it is easiest to use the controlling software that you can get from thier site, for free. Run from a computer and not from the printer itself (easier).

Mar 04, 2011 | HP 5510 4-in-one Printer

1 Answer

5510 all in one

Reinstall the drivers. You can find them on HP's site.

Oct 29, 2008 | HP Officejet 5510 All-In-One Thermal...

2 Answers

Scanner on my printer won't scan to an email or to anything else!

Scanning with Windows Photo Gallery
  1. Click the Start icon.
  2. Click All Programs .
  3. Click Windows Photo Gallery .
  4. Click File and then click Import From Scanner or Camera .
  5. Click Import .
  6. Click Scan .

Dec 20, 2007 | HP Officejet 5510 All-In-One Thermal...

3 Answers

Printer installation

ok how is the computer hook to printer ,
(usb? or serial cord) ?
what operating system are you using
and what software are you using for print drivers

let me know and i can help you in greater detail but here is a link to hp for your printer
i hope this is somewhat helpful
feel free to reply back if you cant get it working im shure i can help
richard from chicago

Oct 31, 2007 | HP Officejet 5510 All-In-One Thermal...

Not finding what you are looking for?
HP Officejet 5510 All-In-One Thermal Printer Logo

313 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides