I cannot scan with my caanon all in one printer. It says ''the scanner is not available whie in use by another application or user''. Needless to say it is not in use. I have tunred it on and off several times.
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Re: scanner in use
Close all the programs that are running and restart your computer. also turn off the scanner and disconnect it from the PC and power. plug it back after 5mins, reboot your computer, start the scanner program and reconnect the scanner. try to scan again. if it fails, disconnect the scanner and unistall the driver, there might be a conflict somewere. reboot your computer and reinstall the software then connect the scanner and try to scan again.
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1 Load the document into the scanner. Note: Documents may be loaded into the scanner in multiple ways. For information on the different methods of loading documents into the scanner, see the User's Guide that came with the printer. 2 Touch Scan to Network. If prompted, enter the user name and password used to access the printer. Contact your system support person for login information. 3 Select the destination where you want to receive the scanned document. If prompted, enter the user name and password required to access the destination. Contact your system support person for login information. 4 Some additional job options may be available depending on how the application has been configured. Follow the instructions on the screen to update the options. Contact your system support person for more information on each option. 5 Touch Scan It. Depending on how the application has been configured, you may have the option to preview and make adjustments to scanned pages. 6 To scan additional documents, load the next document into the scanner and select one of the following from the confirmation screen: • Touch Yes, to same destination to scan the document to the previous destination. • Touch Yes, to a different destination to scan the document to a different destination. • Touch No to finish the operation and return to the printer Home screen.
The error message could be Twain Driver error or ScandAll pro Application error. Please go through the followings:
SCANDALL-PRO APPLICATION ERROR:
Error Code: [SA01020E] No scanner is found. There is a possibility that no scanner is connected, the connected scanner is not turned on, or the scanner is currently used by some other application.
Status: [Scan] or [Select Scanner] is specified, but no connected scanner is found. Or, the scanner is currently used by some other application.
Action: Make sure that the scanner is connected and is turned on. If the scanner is currently used by some other application, use the scanner after the application ends. Make sure that the driver selected on the [Scan] tab of [Preferences] in the [Tool] menu is installed correctly.
TWAIN DRIVER ERROR:
-The scanner may be OFF or not connected. Check the power supply of the scanner or connection with PC. -The scanner may be already in use by other application or the "Scanner and Camera" in [Control Panel].Close other application or "Scanner and Camera" in [Control Panel]
-The connected image scanner is not a model supported by this driver. No image scanner is connected. The cable is disconnected.Check whether the image scanner is connected.
-Another application may already be using the image scanner. Alternatively, the TWAIN driver may have been activated twice.Terminate all applications, and start scanning again.
For more information, please refer to the help contents of Scanner utility/Twain driver and scanning application installed on your PC.Hope the above information is helpful.
You can actually scan directly to an application(ex. MS Word application). Also, make sure the Lexmark OCR scan software is installed on your computer (the software is available on the install disc that came with your printer).
1. Load an original document into the ADF or on the scanner glass.
2. Press Scan Mode.
3. Press ? or ? repeatedly until the MS Word application is highlighted.
4. Press check button.
5. Press Start Color or Start Black to start scanning.
Source: Lexmark 8300 Series User's Guidepage 72.