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Scanner in use

I cannot scan with my caanon all in one printer. It says ''the scanner is not available whie in use by another application or user''. Needless to say it is not in use. I have tunred it on and off several times.

Thanks for any help.

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Close all the programs that are running and restart your computer. also turn off the scanner and disconnect it from the PC and power. plug it back after 5mins, reboot your computer, start the scanner program and reconnect the scanner. try to scan again. if it fails, disconnect the scanner and unistall the driver, there might be a conflict somewere. reboot your computer and reinstall the software then connect the scanner and try to scan again.

Posted on Jun 23, 2009

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Close your scanner program.

Start Windows Task Manager > End Process of MP Navigator

This should fix your problem.

Posted on Feb 22, 2011

  • Ralph Faught Feb 22, 2011

    Close the scanner program.



    Start Windows Task Manager (Ctl-Alt-Del)

    Under Processes option highlight

    MPNScan.exe (MP Navigator)

    Press End Process button.

    You should be able to start your scan program again without any problem.



    Close Windows Task Manager.

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Scanning documents at the printer

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2 Touch Scan to Network. If prompted, enter the user name and password used to access the printer. Contact your system support person for login information.
3 Select the destination where you want to receive the scanned document. If prompted, enter the user name and password required to access the destination. Contact your system support person for login information.
4 Some additional job options may be available depending on how the application has been configured. Follow the instructions on the screen to update the options. Contact your system support person for more information on each option.
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6 To scan additional documents, load the next document into the scanner and select one of the following from the confirmation screen:
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Hi,

The error message could be Twain Driver error or ScandAll pro Application error. Please go through the followings:

SCANDALL-PRO APPLICATION ERROR:

Error Code: [SA01020E] No scanner is found.
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Status: [Scan] or [Select Scanner] is specified, but no connected scanner is found. Or, the scanner is currently used by some other application.

Action: Make sure that the scanner is connected and is turned on. If the scanner is currently used by some other application, use the scanner after the application ends. Make sure that the driver selected on the [Scan] tab of [Preferences] in the [Tool] menu is installed correctly.

TWAIN DRIVER ERROR:

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-Another application may already be using the image scanner. Alternatively, the TWAIN driver may have been activated twice.Terminate all applications, and start scanning again.

For more information, please refer to the help contents of Scanner utility/Twain driver and scanning application installed on your PC.Hope the above information is helpful.

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