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Easyfile error 3123

How to fix error code 3123 on e@syfile

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Does the new home 3123 need oiling ?


the user manual for the machine will show oil points and how often to do it. If you do not have a user manual go to google and type in new home 3123 and download the manuals from the site.

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1 Answer

Error code 3123



This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly or a defective clutch in the take-up spool and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

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1 Answer

Sony Camcorder DCR TRV50 error code c 31:23....do you know how to solve this problem? It had been serviced already..& here we are again. Seem to be a problem with this model. Help!!


This seems to be related to the black rubber roller inside the camera, either falling off or losing the bushing and getting too loose. It's an easy fix once you figure out where to look I just fixed this problem by referring to this link:
http://wvstephens.blogspot.com/2008/05/sony-handycam-c3123-3123-error-easy-fix.html

His solution says to use a compressed air straw to make a new bushing. This was too small for me, but I looked around and found a little extension straw that was the right diameter. This seems to be a common problem with a lot of Sony camcorders. Google Sony C31:23 for more info.

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Sony.com says call 1-800-222-7669 Mon-Fri 8am - Midnight or Sat-Sun 9am - 8pm EDT. This is Sony Camcorder Tech Support, if that doesn't work visit sony.com support and look for the repair link.

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Defective mechanism, c:3123 error states that a stucked mechanism is present. camcorder are smart it can detects error and shuts down itself for safety. earlier models dominoes the defect if the user is not quick enough to react when something goes wrong with the camera. pro service is needed.

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