Question about Philips GoGear HDD6330 MP3 Player

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How do i put pics on my 30GB gogear hdd6330

I have windows vista on a lap top and i deleated all the sample pics but i cant put my own on. Also the sample pics register on my device it sais that i have 6 pictures but they are all black.

plz help


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Re: how do i put pics on my 30GB gogear hdd6330

You will be able to transfer songs using Windows Media Player after this -

Turn off automatic synchronization first.
When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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Hdd6330 claims "empty list"'s not

Run a Repair in the Philips Device Manager (note: the HDD6330 is not compatible with Windows Vista or with Windows Media Player 11 - pluggging the device into a computer with either of these installed will ruin the player, even though it may work initially).

Download the newest version of the Philips Device Manager: - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

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Windows Media Player 10 is the software that you need to use. Windows Media Player 11 will cause problems for the GoGear HDD series.

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I have a philips go gear 30gb. it doesn't play music correctly, i have tried device manager to fix it but it always failling. i have also tried to format the device but it couldn't. can someone help me...

If the Repair failed in device manager, this player is done. It is not compatible with Windows Vista or Windows Media Player 11 - it will work for a time, and then fail. Call Philips and see if you are still under-warranty.

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How do you download music video to my mp3 philips gogear of 30GB?

hi im rami

if you wanna download a music video try:
.then click on download,it takes about 10 mins
.next start the instalation
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And when your done connect your mp3 to your pc.soon click on search shareaza . enjoy!

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Can not view pics on mp3 player

GoGear is missing music or pictures. The missing files can be seen using Windows Explorer or Windows Media Player but not on the menu of the GoGear. Most of the time the issue occurs after loading new files on the unit. What could be the problem?

The database of the device may be corrupted, this may be resolved with the firmware upgrade to version 2.4. Please follow the instructions below to upgrade the firmware

IMPORTANT: Please note that since this is a special release, updating the device with this firmware version will result in the loss of all content (music , photos, data files) currently on your device. It is advised to first back up all the content from the device to your PC before carrying out the update. You should copy any files you don't want to lose to your hard drive using Windows Explorer.

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click the DM_WEB_ENG.exe file to install the latest version of the Device Manager on your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC. (Version 5.3 (022) for HDD1420, HDD1620, HDD1630 & HDD1635) (Version 5.2 (022) for HDD6320 & HDD6330)
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in, Windows Media Player or Windows Explorer that accessing the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK and unplug the GoGear from the computer. Follow all screen instructions to complete the repair.
  8. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug y our device.
  9. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual. You will then need to re-sync the GoGear using Windows Media Player to place your files back on the GoGear.

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Philips is now completely out of stock of these HDD line GoGears and all related accessories. Even if you are out of warranty, you can get a cheap replacement from Philips - BIG PROBLEM: the replacements are not 30GB players.

I'm afraid this product is now officially obsolete. You must leep the Windows Media Player 10, or else give up on this player.

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Go into Windows Media Player and click on the goGear icon to delete the demo pics.

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I had the same problem, I went to the phillips support site for this player and had to literally uninstall and reinstall windows media player 10. Also, make sure that the plugin is installed and not just the device manager software. ( Go to control panel, and then add and remove programs - and look to see that you have BOTH the device manager and the plugin installed.) if you need to install the plugin it can be found at this link:

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