The directional keypad works, and the front screen works sometimes. I deleted the apps of the phone and turned it off, when I turned it back on, the apps were still on, the apps open by themselves too
Could be just moisture on the screen or a non Motorola Charger being plugged in. It could be a damaged screen or malware as well but is more likely one of the first two items.
Mark
Motorola Support
SOURCE: Cell phone keypad will not work
you will need to take this to a professional but the problem is either a disconnected cable or somehow the firmware for the keypad got damaged and needs to be put back on the phone.
SOURCE: motorola v3
look take the battery out and let it sit over night and then u put the battery back in the phone and then put it on the charger when it finish charging cut it on it should work
If you are comfortable taking part of the phone apart there is something you can try. Remove the two Torx screws right below the battery. Gently pull the plastic cover loose. There will be a cable that connects this portion of the phone to the keypad/LCD/etc. Clean the connector on this cable and the connector it was plugged into with 99.5% Isopropyl alcohol. Reseat the cable and the part of the phone you removed and replace the screws you removed. If this does not work the keypad flex on the phone is probably damaged and will need to be looked at by a repair center.
SOURCE: Display Screen Not Working
I suspect the ribbon wire is the problem. It is the wire that connects the display to the main board where the keypad is. That explains why it would not display. Take your phone to an authorized technician and have its ribbon wire replaced. I hope this helps... ^_^
SOURCE: Motorola Razr - Keypad Doesn't Work
My phone developed the same trouble............ Removed battery and SIM and blew dry air into anyhole I could find, put it back together and has worked ever since.
Thanks for the tip
- Turn off the Droid. If you are unable to turn off the Droid, remove the battery for 10 seconds, then replace it.
- Open the physical keyboard and press the X key while pressing and holding the Power Button. The device will turn on, keep holding these two buttons until a yellow triangle appears.
- Press the Volume Up and then the Camera button at the same time to get a menu to come up. You may have to press them more then once.
- You have now entered Recovery Mode.
- Use the Directional Pad on the Physical Keyboard to select theFormat option.
This should perform a factory reset of your device. You will of course lose all data. Please exercise caution before doing this without a backup.
* Note: Contacts, etc. should be backed up to the cloud, so you should be safe with your address book.
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