I'm replacing the keyboard and mouse with a new one on my home computer.It established the signal from the USB port and the arrow is working but not the keyboard.I tried to uninstall the softwear from the previous keyboard and mouse .It's a Logitech Cordless Keyboard and Mouse I'm uninstalling.It uninstalled two of the softwear and wouldn't uninstall the other three. IntelShield came up but a box said it could not uninstall it because some instalation file was missing,Is there a way to remove the obstacle and uninstall the other softwear? I'm sure removing the softwear will continue the installation and activate the keyboard so I can type.
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There are 4 possible ways in my awareness...
Method 1: Resynchronize your device with the receiver To resynchronize the mouse or the keyboard with the receiver, follow
Note When you synchronize the mouse or the keyboard with the
receiver, put the device near the receiver and put any other wireless keyboards and
mouse at least 6 feet away.
Press the button on the receiver, and then verify that the
light on the receiver starts to blink.
Some newer Microsoft devices are permanently bound to their receiver
and cannot be reset. If your device does not have a button, skip to
If a dialog box appears on the screen in several seconds,
follow the instructions that appear on the screen. Otherwise, go to
the next step.
Press and release the Connect Channel button on the bottom
of the mouse or the keyboard.
Check the green light on the receiver. A steady green light
means the synchronization was successful. If the problem persists, try steps 1
through 4 again.
For the Wireless Notebook mouse:
This issue can occur if the micro-switch on the bottom of the mouse is
not released. Use a pin or a pen to try to release the button if it is
The following example shows the buttons to push to synchronize a wireless hardware device:
Bottom of the mouse: The connect channel button
Different kind of receiver
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Method 2: Try different portsTo determine
whether the problem is related to the ports on the computer, use only the two
cables that are included with the wireless desktop receiver, or the single
cable that is included with a mouse.
USB keyboard and USB mouseIf the USB cable is currently connected to a USB hub, disconnect
the device from the hub, and then connect it to a USB port on the computer. If
your device is already connected to a USB port on the computer, try to connect
the device to a different USB port if one is available.
Note Only one USB connection to the computer is required, even if
your device has two USB plugs. If the problem persists, disconnect other USB
devices and connect only the USB plug from the receiver to a USB port on the computer.
Warning If you have to change a PS/2 connection, shut off the
computer, make the changes, and then restart the computer. Do not plug a PS/2
device into the PS/2 port while the computer is running.If your devices are connected to PS/2 ports on the computer,
verify that you have the following configurations:
Verify that the USB plug for your mouse is connected to the
green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2
port on the computer. The mouse PS/2 port on the computer may also be green.
If you are not sure which PS/2 port is the mouse PS/2 port, see the
documentation that was included with the computer.
Verify that the USB plug for the keyboard is connected to
the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard
PS/2 port on the computer. The keyboard PS/2 port on the computer may also be
purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the
documentation that was included with the computer.
you have to change your configuration, shut down the computer, make the
changes, and then restart the computer. If your mouse or keyboard has
both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouseIf
you are using a wireless mouse with a USB connector and a PS/2
keyboard, verify that the USB mouse is plugged in a USB port on the
computer and that the purple keyboard PS/2 plug is connected to the
purple PS/2 port on the computer. If you have to change the PS/2
connection, shut off the computer, make the changes, and then restart
Method 3: Reinsert the batteries or install fresh batteriesBoth
the wireless keyboard and the wireless mouse rely on AA alkaline
batteries for power. Remove the batteries, and then insert them again.
If the problem persists, install a fresh set of batteries in the device
that you are having problems with.
Method 4: Check for interferenceItems
such as wireless routers, radios, cell phones, desktop fans,
fluorescent lights, and large metal objects like computer cases and
metal furniture may interfere with the signal of the keyboard. Try to
keep such items away from the keyboard, and check the behavior of the
Do not put the mouse or the receiver near any
electrical devices, especially transmitters such as cordless or
cellular telephones or other wireless mouse devices or receivers. A
distance of at least 8 to 12 inches is recommended. Do not put the
mouse or the receiver on metallic surfaces or objects, especially long
metallic rails or cables. We recommend that you keep the mouse and the
keyboard a minimum of 3 feet from metallic objects.
1. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position. 2. Restart the computer. This can resolve the problem, at least temporarily, so that other troubleshooting steps can be applied. 3. Move the mouse or keyboard closer to the receiver The receiver is the hardware that receives the wireless signals from the keyboard and mouse and communicates the data to the computer. Most receivers connect to a USB port, either directly or by a cable, but a few types of receivers connect to the PS/2 ports. . Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface, close to the mouse and keyboard.
4. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, then replace the batteries, even if the mouse/keyboard software indicate the batteries still have a charge. Remove the battery cover to access the batteries. For keyboards, the battery access cover is found on the underside of the keyboard. When replacing the batteries look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.
5. If you have a USB receiver, unplug the USB receiver, wait 10 seconds, and then insert it into another USB port - preferably into a USB port that is closer to the mouse and keyboard. For example, if the USB receiver was plugged into a USB port on the back of the computer, unplug it and plug it into a front USB port. 6. Resync the wireless keyboard and mouse connections.
Resync the keyboard and mouse connections for receivers with a connect button . Resynchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers. NOTE: The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
First, try to replace the batteries and make sure that the switch is turned ON. Then, check the wireless USB adapter if there is a small button that you use in order to connect the keyboard or mouse.
Briefly press that connect button, then hold down the connect button on the keyboard for five seconds. If that did not hep, try to connect the USB receiver into different USB ports of the computer, or might as well, try different computer just for isolation.
If the keyboard still does not work, but the mouse does, then there's a problem with the component on the keyboard that transmits signal from the keyboard to the USB adapter.
You may need to send the keyboard and USB adapter to the manufacturer for repair.
It looks like a wireless keyboard and mouse. My Logitech keyboard and mouse have a USB 2.0 receiver, which plugs into any USB 2.0 port. Some have small USBreceivers that look like memory sticks. It might be mounted on the bottom of the keyboard or the mouse. My receiver is a small box with a wire that runs to the back of the computer and plugs into the USB port. The receiver has a connect button to send a signal to the mouse and keyboard. Once they are installed you can use the button to make the mouse and keyboard recognized, by the OS.
If your mouse and keyboard work properly with another computer or laptop the problem could be :
A) if devices are USB :
- defective USB port : chose another USB port;
- USB port inactivated in BIOS : check and activate;
- motherboard defective : replace motherboard.
B) if devices are PS/2 :
- damaged PS/2 ports : buy a PS/2 to USB adapter for your mouse/keyboard or buy USB mouse and keyboard;
- motherboard defective : replace it.
Yes in that case you should be able to use them without installing the microsoft software (at least the main keys of the keyboard, specialty keys will probably need software). Are you certain there is only the one USB plug for the receiver? No other plugs coming off of it?
Microsoft keyboards do need software installed, it's called Microsoft IntelliPoint (for mouse), and Microsoft IntelliType (for keyboard).
There should be a button on the USB receiver that plugs into your computer. Push it. It should start blinking.
Next, turn your keyboard upside down, and look for a button. It should be pretty easy to find, probably white, and it has some etchings nearby. Press that button, and hold your keyboard up close to the usb receiver.
There is also a similar button on the bottom of your mouse. Do the same thing for the mouse: push the usb button, then push the button on the bottom of the mouse, and hold it close to the usb receiver.
Yes, you can establish your serial port in BIOS With the use of USB ports on computers the serial and com ports are not set up many times. Upon start up and before the windows login screen will see which key to hit to get into BIOS. It is usually an F# key. Once inside BIOS look for ports and toggle until the serial port is showing up. That will establish your serial port.
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Buy a usb hub and an usb extension, so that you can have 4 or 6 free usb at the front of your computer, and you can switch devices using usb rather then the mouse converter . Using the converter on mouse and keybord make easier for the plugs to slip out, and usb is better. Note some usb modem and some other device do not support usb hubs, you have to plug them straight into the free computer plug , if you have any.