Polycom hdx 7000 camera could not move up and down

You can use the hardware restore button on the Polycom HDX system to reset
the system in one of these ways:
• Restoring configuration-Restores the configuration, which resets most
system settings to default values.

• Factory restore-Completely erases the system and restores it to the
software version and default configuration stored in its factory partition.
If you follow this procedure while a USB storage device is connected, the
system restores from the USB device instead of the system's factory
partition.
The restore button is on the front of the Polycom HDX 9000 series system, as
shown in the following figure.





The restore button is on the front of the Polycom HDX 8000 series, Polycom
HDX 7000 series, and Polycom HDX 4000 systems, as shown in the following
figure.




The restore button is on the left side of the Polycom HDX 4500 system, behind
a wire mesh screen, as shown in the following figure.





Use a paperclip to press the restore button through the wire mesh covering
that side of the system. to reset the HDX Series system we can press the restore button over 15 second.

Your VSX 6000 does not support Multipoint. YOu will have to move up to the VSX 7000 or 8000. The VSX 7000 supports MP and the VSX 8000 supports 6 site mp if you have that option installed. DAVID

Thank you

Hello dont keep the system in ON for so long time

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/video/hdxroom_ug.pdf
Here is the link for the PDF of the manual.  I would try every variation of holding the on/off button for several seconds and unplugging the machine for several minutes before re-plugging back in.

Verify the uplink / download bandwidthon the broadband link.Broadband link do not have symmetrical upstream/downstream speeds. Perform test to verify.
Try non-peak hrs.
Check if latency is consistent.

Can you use a polycom vsx aptz-2p camera with an hdx 8000

no you don't.

Try reseting the camera, power it down, wait 30 seconds then power it back up again.

The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?