Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson DC14 Brush Bar won't turn

I have a Dyson DC14 animal. I cleaned the hair off the brush bar and while doing so the bar slipped out of the case (Belt still attached) I put the brush bar back in and put the cover on but now I can't get the bar to turn. I think the bar must not be in right but cannot find a diagram or instructions on what is the correct placement. HELP

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  • debnaaron
    debnaaron Jun 13, 2012

    I can't belive this worked. Thank You! I have been fighting with mine for 30 minutes.

  • Steve Rosenberg Sep 09, 2012

    This is great worked for me too.

  • Melissa Bridges
    Melissa Bridges Jun 01, 2015

    I did it too and it worked, took more then 10 clicks but it worked eventually lol

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You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

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  • dainfrisby Feb 11, 2011

    You don't specify which way to have the head of the vacume in your lap. I'm assuming it's whatever way will allow for the belt to be on the left side since you mention using your left finger to lift the bar? And do you mean the rounded end is facing up? and the squared off end is facing down? I think these things are a matter of perspective and which way you have the vacume laid down. I just finished cleaning my brush but when I put it back, I get that awful screaming noise you mentioned so I know the brush bar must not be sitting back in the proper position. It sure would be helpful to just have a clear picture in the manual of which way to orient those ends on the brush bar! Your post was still very helpful though...thanks! Back to the drawing board...

  • russ swick Nov 07, 2011

    I wasted the money buying a new clutch and still didnt work. Tried the switching dial trick and YEP it worked!

  • Bree Spann Feb 27, 2013

    This worked for my 8 year old Dyson DC 14! I was ready to call it quits and buy a new vacuum, thinking it had run well for many years. I also needed 2 tries to get this work, and I also had to reset the carpet on/off button and 'reset' the vacuum. Also, be sure to INCLINE the vacuum to get the brush bar to spin. Thank you so much! This saved me from buying a new vacuum!

  • Melissa Bridges
    Melissa Bridges Jun 01, 2015

    I also bought a new clutch pretty sure I didnt need it now but oh well.

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You will have to take it a Dyson designated repair shop and they will need to replace the clutch. Less than $100 and well worth it!

Posted on Jun 24, 2009

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1 Answer

How to get the brush out to clean it ?


Hi there, it's Jack at Dyson.

DC14's brush bar is connected to the clutch mechanism which allows you to adjust the machine for carpets and hard floors. For this reason it's nor possible to remove the brush bar - however you can remove the soleplate to making cleaning the brush bar easier:

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Once the soleplate is removed, we'd recommend using scissors to carefully cut away any threads or hair. Please take care not to damage any of the bristle tufts.

I hope this helps, but if you'd like any further maintenance advice you're welcome to call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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