Question about LG LFX21971ST Stainless Steel Bottom Freezer French Door Refrigerator

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What could be preventing the air filter cover of my refrigerator from moving?

I need to change the air filter inside my LG French door for the first time. After watching the you tube video, as well as reading and following the written directions I am unable to turn the cover at all. It won't budge. budge.

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