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need to know more. while headset is plugged in try very gently pulling the jackplug out of the socket, if you get sound with the jackplug positions you may have the wrong six
ze plug or the headset may be faulty. try the headset on other devices that function correctly. Also plug another headset into the socket that the headset is currently is plugged into. If another headset functions then the headset must be faulty. It is a matter of experimentation to find what the problem is but you might need a known working headset to carry out the testing procedure.
To connect your S11-FLEX HD with other devices follow the steps below:
1. Turn Bluetooth on for your other device. (phone, computer, etc.)
2. Turn headset on. (Please ensure device is charged)
3. Enter passcode, if prompted, on your other device. Passcode is 0000
4. When complete headset will say "Device 1 connected".
If an error is displayed, you can reset the settings to factory: press and hold the Power & MFB buttons together, then select Reset headset and try again.
check the input to the base unit,and check the volume control on the headset..also put new batteries in the headset.Mine are a rechargeable type and are useless.BUT dont put headset back on charging stand with ordinary batteries in
hold the power button and the volume up/or down cant reall remember which one exactly, hold both down simultaneously while plugging the headset into the power supply to charge. I find it easier to already have the cable in the headset connected. you should see a flash of different colored lights on the led then it should go to red.
Blinking green light is an indication the headset is trying to establist communications with the receiver (dongle). Sound issues are normally on the side where the microphone is, this is most commonly a broken wire. The speaker wires are very small diameter. This can be fixed by a competent soldering job with new wirest from PC board to speaker inside the headset.
For connecting to other devices, press & hold the power button of your bluetooth headset for initiating the discoverable mode. When the led light starts flashing in red color, search for the headset from the phone in which you wanna connect. Open the Bluetooth settings, turn it on and search for new devices and pick from the list and pair the headset. After this, the headset will be auto-connected.
There should be lights on the front of the headset's transmitter box. Are these lit up?
Also, there should be a "palm tree" icon on the left earcup of the headset. When you turn on the headset from the POWER button, the palm tree should flash about once a second. Is it flashing?
If not, you may need to "pair" the headset to the transmitter.
I used your site to research the problem further. I found an answer which recommended rubbing the suspect terminal lightly with a pencil eraser. It worked! I now have battery power and my headset works fine.