Question about Livescribe 4GB Echo Smartpen (APA00006)

Open Question

I updated my livescribe pen with the latest updates now I can't access anything on livescribe

Posted by Anonymous on

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

My screeen on livescribe 2GB pen does not work. Has been sitting idle for 1 year.


Welcome to Livescribe. The OLED has 'decomposed' sotosay.
It was either the display or battery that would fail. The only option I've seen thus far is buy a new one.

Jun 09, 2014 | Smart Pulse Livescribe pen

2 Answers

Display is black


Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. This is needed to determine if your pen is still under warranty. if you do have your original packaging the serial number would be found on the outside at the back. If not you would need to
1. Open your Livescribe desktop
2 Click on thelp menu
3. Click on livescribe support( internet conection needed)
4. A browser opens up
5. Click on support
6. Click on Customer Support
7.Click on item 28005-getting the smartpen serial number( blue text)
and follow the instructions.

To contact Live Chat go back to
3. As above
4 Scroll to the bottom of the page
5. Click on SUBMIT A REQUEST( Blue text )
6. A new page opens up
7. Click on Live Chat( bottom of the page)
I was quite impressed and satisfied with Livescribe's response. Both of my pens were replaced (valid warranty).
The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine.
Hope this helps
Francis V

May 08, 2014 | Smart Pulse Livescribe pen

1 Answer

Where can I buy a livescribe smartpen for digital note taking?


You can get a livescribe smartpen online at Amazon or ebay, staples also carries the pens in their stores as well as some apple stores.

Sep 30, 2013 | Computers & Internet

1 Answer

Have red screen


1) Follow this link and download the latest FW update (3.15):

http://uk.playstation.com/ps3/support/system-software/detail/item249463/Update-features-%28ver-3-15%29/


2)Transfer the update on to a USB flash drive/pen to connect to the PS3. Stick it in.

3) Access the PS3 Recovery/Safe Mode. This will help to do so:

http://us.playstation.com/support/answer/index.htm?a_id=1488

4) Choose Option 6 - System Update. Should locate the FW file on the USB pen.

Aug 23, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Memory is full and won't download. Have the latest update, but can't transfer to pen due to memory full most likely. Not sure what to do to get it to clear the memory and get the latest...


Hi i am glad to be able to help you with this. I had the same problem and this is what i did.... 1) Open livescribe desktop 2) Dock your livescribe pen. 3) Click on the audio tab on the top left hand corner. 4) Left click on your last audio download 5) Release the mouse and hold down the shift key on your keyboard and at the same time pressing the arrow up key until all of your downloads are selected. 6) Right click on the page with your mouse and select from the shortcut menu " Remove audio from smartpen ". This will remove all your recordings from your smartpen but they will be saved on your computer(livescribe desktop). Please note that the process of clearing your pen's memory takes a while ( approx. 5-8mins for 1GB). Your livescribe desktop may indicate that it is not responding but don't remove you pen. When your pen's memory is cleared it will be indicated on your desktop. You will also notice during this processthat a pen and a computer are highlighted on your pen's display.

i hope that this helps.
Francis V

Jul 03, 2011 | Smart Pulse Livescribe pen

1 Answer

I want 2 dwnlod smart movie 4 15 plz help me if u kan


smartmovie-101987-1280743215.jpeg SmartMovie 4.15 a71.gif Download (1.29MB)
  • Last Updated: 2010-11-04
  • License: Freeware Free
  • OS: Windows CE

Jan 12, 2011 | Smart Pulse Livescribe pen

1 Answer

After installing the latest software I am unable to upload audio.


With the latest desktop, you also need the latest smartpen firmware. This screencast may help: http://www.youtube.com/pencaster#p/u/4/W_bAzZdZURQ

Jan 08, 2010 | Smart Pulse Livescribe pen

2 Answers

If i have 2 computers can i dock my pen at either computer


As long as your computers have a connector called a serial port on your motherboard then you will be fine. If you dont then you need to get an adapter to usb.

Aug 10, 2009 | Smart Pulse Livescribe pen

Not finding what you are looking for?
Livescribe 4GB Echo Smartpen (APA00006) Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top Livescribe Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Livescribe Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...